Destiny Charles
Lowmansville,KY
Summary
Proven ability to build relationships and resolve conflicts effectively, while managing multiple projects with attention to detail. Adept in Microsoft Excel, demonstrating a commitment to continual improvement and operational efficiency.
Developed exceptional communication and problem-solving skills in fast-paced call center environment. Proficient in managing customer inquiries and resolving issues efficiently. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively in different capacity.
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Black Belt Help
Christopher Uthe
01.2023 - 04.2023
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed approximately 20-30 calls
Intel Logix
Rebecca
07.2022 - 11.2022
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed many escalated situations very calmly and in a timely manner
- I helped customers with about 35 plus orders a day
Subway
Roxanne
09.2021 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- I managed about 20 plus online, over the phone, and in person orders
Education
High School Diploma -
Lawrence County Highschool
Louisa, KY11-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
Languages
English
Native or Bilingual
Timeline
Black Belt Help
Christopher Uthe
01.2023 - 04.2023
Intel Logix
Rebecca
07.2022 - 11.2022
Subway
Roxanne
09.2021 - 11.2022
High School Diploma -
Lawrence County Highschool
Similar Profiles
Hannah GriffinHannah Griffin
Circulation Desk Assistant at Christopher Newport UniversityCirculation Desk Assistant at Christopher Newport University
Natalie AllisonNatalie Allison
Accounting Bookkeeper at Christopher Fyffe PCAccounting Bookkeeper at Christopher Fyffe PC
Anne LapinskiAnne Lapinski
Museum Director and Events Manager at The Christopher Farm & GardensMuseum Director and Events Manager at The Christopher Farm & Gardens