Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Floyd

Summary

Adept at fostering educational excellence and patient care, I leveraged relationship-building and critical thinking skills at Concentra Urgent Care to enhance patient experiences. Excelling in classroom management and direct patient care, I consistently exceeded performance metrics, demonstrating a commitment to quality and efficiency in diverse roles.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

6
6
years of professional experience

Work History

Teacher

Campus Kids
03.2024 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Manager

Hardee's
04.2022 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Cashier

Thorntons Gas Station
11.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.

Customer Returns Processor

Amazon
03.2020 - 11.2022
  • Assisted in developing policies related to customer returns, shaping company standards for service excellence.
  • Unloaded, inspected, and stored damaged and returned products.
  • Ensured timely processing of returns, minimizing delays and enhancing customer experience.
  • Documented returned product details in [Software] inventory tracking system.
  • Responded proactively and positively to rapid change.
  • Processed high volumes of returns accurately, contributing to company''s operational success.
  • Exceeded performance metrics consistently, setting a high standard for colleagues within the department.

Medical Assistant

Concentra Urgent Care
07.2018 - 09.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Education

Medical Assistant - Urgent Care

College For Technical Education
Lexington, KY
07-2018

High School Diploma -

West Jessamine High School
Nicholasville, KY
05-2016

Associate of Science - Nursing

Bluegrass Community And Technical College
Lexington, KY
09-2025

Skills

  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Customer service
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • Vital signs monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Electronic medical records
  • Immunization administration
  • CPR
  • Phlebotomy techniques
  • Specimens collection and processing
  • Patient assessments

Timeline

Teacher

Campus Kids
03.2024 - Current

Cashier

Thorntons Gas Station
11.2022 - 03.2023

Manager

Hardee's
04.2022 - 12.2023

Customer Returns Processor

Amazon
03.2020 - 11.2022

Medical Assistant

Concentra Urgent Care
07.2018 - 09.2020

Medical Assistant - Urgent Care

College For Technical Education

High School Diploma -

West Jessamine High School

Associate of Science - Nursing

Bluegrass Community And Technical College

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Destiny Floyd