Destiny Walker
Magnolia
Summary
Passionate, detail-oriented, and knowledgeable administrative assistant with several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
Work History
Administrative Assistant/Key Carrier
T.J. Maxx
08.2022 - Current
- Analyze weekly reports and adjust merchandise accordingly.
- Assist with team responsibilities by handling sales, managing cash registers, and product merchandising.
- Oversee store operations by counting cash drawers, system processing and supervising staff.
- Engage with customers to build rapport and promote long-term loyalty for increased sales.
- Train and supervise new employees to apply best practices in customer service and store operations.
- Manage customer needs and delegate tasks to employees for best customer experience and store operation.
- Monitor associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Maintain focus during busy times to keep business running smoothly.
- Educate staff on strategies for handling difficult customers and challenging situations.
- Enhance product presentation in order to move merchandise in a timely manner.
- Consistently meets sales goals of merchandise.
Customer Associate
Amazon
08.2021 - 08.2022
- Meet and exceeded processing goals by 20%.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Increased productivity through streamlined processes and system efficiency.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
General Helper
Jim Beam
08.2020 - 08.2021
- Learned how to complete bottling department tasks with minimal supervision, contributing to successful production.
- Adhere to quality assurance, performance and compliance standards.
- Quickly learned new skills and apply them to daily tasks, improving efficiency and productivity.
- Collaborate with team members to carry out efficient work with optimal safety and achieve timetables.
- Checked bottles and boxes for damage and notify operators.
- Worked alongside team to accomplish work goals according to schedule.
- Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
Operator
Dart Container Corporation
06.2015 - 08.2020
- Observed and adjusted computer operated machinery daily to maintain required productivity levels and adherence to quality standards before reaching production line.
- Worked closely with technicians and supervisors to improve daily functions to help increase efficiency and production time.
- Closely inspected raw materials to ensure cleanliness and free of contaminants.
- Operated powered industrial truck safely and efficiently.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly corrected problems.
- Performed maintenance tasks and adjustments to preserve production efficiency.
- Supported management decision-making by compiling operational and production data into daily logs.
Insurance Producer
Allstate Insurance
08.2011 - 06.2015
- Answered phones and made marketing calls for the purpose of providing quotes and helping current customers with any policy changes or questions regarding personal policies.
- Provided information in promotion of insurance packages, including features, policies and relative advantages.
- Met with customers to discuss insurance needs and determine best possible coverage available to them.
- Provided detailed information about company insurance products.
Education
No Degree - Christian Ministry
Southern Baptist Theological Seminary
Louisville, KY05.2026
High School Diploma -
Larue County High School
Hodgenville, KY2009
Skills
- Communication skills
- Advising and Coaching
- Teamwork
- Friendly, positive attitude
- Customer Service
- Team Leadership
- Operations Management
- Supervising Employees
- Training and Development
References
Available upon request.
Timeline
Administrative Assistant/Key Carrier
T.J. Maxx
08.2022 - Current
Customer Associate
Amazon
08.2021 - 08.2022
General Helper
Jim Beam
08.2020 - 08.2021
Operator
Dart Container Corporation
06.2015 - 08.2020
Insurance Producer
Allstate Insurance
08.2011 - 06.2015
No Degree - Christian Ministry
Southern Baptist Theological Seminary
High School Diploma -
Larue County High School
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