Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Wilson

Oneida

Summary

Dynamic customer service professional with call center experience at Maximus, recognized for enhancing customer satisfaction through active listening and effective complaint handling. Proven ability to manage high call volumes while maintaining a professional demeanor. Skilled in conflict resolution and proficient in Microsoft Outlook, ensuring efficient communication and documentation.

Overview

1
1
year of professional experience

Work History

CSR

Maximus
04.2022 - 10.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

General Warehouse Worker

Flowers Bakery
10.2021 - 01.2022
  • Received and processed warehouse orders using handheld scanner.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.

Education

Elizabethtown High School
Elizabethtown, KY

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • Documentation
  • Scheduling
  • Call management
  • Prioritization
  • Customer service
  • Active listening
  • Critical thinking

Timeline

CSR

Maximus
04.2022 - 10.2022

General Warehouse Worker

Flowers Bakery
10.2021 - 01.2022

Elizabethtown High School

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Destiny Wilson