DEVON WARD
Georgetown
Summary
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
4
4
years of professional experience
Work History
Team Lead
Smoothie King
05.2025 - Current
- Oversaw daily operations, coordinating resources and tasks for optimal productivity in team activities.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Assisted team members with training on food preparation techniques, promoting knowledge sharing and skill development.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Customer Support
CLC Lodging
07.2024 - 02.2025
- Delivered exceptional customer support by addressing technical issues promptly and providing timely solutions.
- Streamlined the customer support process for better efficiency and reduced response times.
- Provided high-quality customer support for routing issues, resulting in increased satisfaction and repeat business.
- Provided exemplary customer support during high-volume periods, maintaining professionalism under pressure.
Crew Member
McDonald's
01.2024 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking capabilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with coworkers and accepted coaching from management.
- Cleaned and maintained all areas of restaurant to promote a clean image.
- Assisted other team members to achieve goals.
Dishwasher
Local Feed
09.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Kept kitchen areas neat and clean by removing trash and organization supplies.
- Followed supervisor instructions to completion.
- Kept work area clean, dry, and free of debris to prevent incidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep the kitchen spotless.
Assistant Manager
Sonic
03.2023 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Assistant Manager
Mystic Dragon Arcade And Inflatables
07.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in set up and take down of inflatables for parties.
- DISHWASHER 09/2023 to 12/2023
Education
High School Diploma -
Great Crossing High School
Georgetown, KY05.2023
Skills
- Task Delegation
- Product and Service Knowledge
- Customer Support
- Staff Training and Development
- Customer service
- Creative Customer Solutions
- Retail Operations
- Quick learner
- Positive attitude
- Multitasking
Timeline
Team Lead
Smoothie King
05.2025 - Current
Customer Support
CLC Lodging
07.2024 - 02.2025
Crew Member
McDonald's
01.2024 - 05.2024
Dishwasher
Local Feed
09.2023 - 12.2023
Assistant Manager
Sonic
03.2023 - 09.2023
Assistant Manager
Mystic Dragon Arcade And Inflatables
07.2022 - 03.2023
High School Diploma -
Great Crossing High School