Devonesia Robinson
George Town
Summary
Self-motivated, dependable Travel Advisor experienced in using company guidelines and standards to promote domestic andn international travel arrangements. Works well under pressure to multi-task while building professional rapport with customers. Career-minded, service-driven professional with excellent communication and social media skills.
Overview
6
6
years of professional experience
Work History
Administrative Officer
Shazi Travel Services
George Town
11.2023 - 12.2024
- Answered phones and routed voicemails to respective employees.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Maintained front desk to provide positive first impression.
- Developed administrative team to support corporate growth and objectives.
- Maintained positive working relationship with fellow staff and management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized travel arrangements for clients, such as scheduling flights, booking hotels, and making car rental reservations.
- Evaluated individual and team business performance and identified opportunities for improvement.
Accounting Manager
Exma Gadgets
George Town
02.2021 - 11.2023
- Tracked expenses and revenues against budgets and forecasts and reported variances.
- Identified areas of improvement in the existing accounting system and recommended changes accordingly.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
Administrative Officer
Marsh Mallow Holdings LimitedC
Clarendon, Jamaica
01.2019 - 09.2020
Customer Service Representative
Hinduja Global Solutions
Kingston
09.2018 - 09.2019
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Customer Service Ceritificate - Customer Service
Heart Trust NTA
Clarendon Jamaica03-2023
High School Diploma -
Clarendon College
Clarendon Jamaica06-2017
Bachelor of Science - Customs Processes Freight Forwarding And Immigration
Caribbean Maritime University
Kingston JamaicaSkills
- Strong interpersonal skills
- Cultural Sensitivity
- Excellent customer service
- Creativity and Innovation
- Social Media
- Itinerary Planning
- Logistics support
- Retail Sales
Timeline
Administrative Officer
Shazi Travel Services
11.2023 - 12.2024
Accounting Manager
Exma Gadgets
02.2021 - 11.2023
Administrative Officer
Marsh Mallow Holdings LimitedC
01.2019 - 09.2020
Customer Service Representative
Hinduja Global Solutions
09.2018 - 09.2019
High School Diploma -
Clarendon College
Bachelor of Science - Customs Processes Freight Forwarding And Immigration
Caribbean Maritime University
Customer Service Ceritificate - Customer Service
Heart Trust NTA
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