Devrin Lewis
Louisville
Summary
Efficient Night Auditor Supervisor known for high productivity and ability to complete tasks swiftly with precision. Possess specialized skills in financial reconciliation, guest service management, and operational auditing. Excel at communication, problem-solving, and time management, ensuring smooth hotel operations during night shifts. Ready to leverage these abilities to contribute effectively to team success and enhance guest satisfaction.
Overview
14
14
years of professional experience
2019
2019
years of post-secondary education
Work History
Night Auditor Supervisor
Holiday inn
Louisville
08.2022 - 03.2025
- Supervised night audit operations to ensure accuracy, order & compliance.
- Managed front desk staff during overnight shifts for efficient service delivery, as well as prepping the building for early events & meetings.
- Coordinated room inventory, concession stand inventory and reservation processes for seamless guest experiences.
- Secured the building locking all entrances needing rooms key to enter, ensure any alarms were tended to not disturb the guest, fire alarm, smoke detector, or just guest phone calls
- Trained new employees on hotel policies and night audit procedures.
- Supervised night audit operations to ensure accuracy and compliance.
- Assisted guests with check-in and check-out processes while providing exceptional customer service.
- Investigated suspicious activities or incidents reported by guests or staff members.
- Assisted management with administrative tasks such as filing paperwork or entering data into computer systems when needed.
- Supervised and trained night auditor staff on policies and procedures.
- Worked closely with other departments to ensure smooth operation of hotel services during overnight hours.
Sales Representative
AT&T
Louis
10.2020 - 04.2023
- I walk door to door selling At&t services , doors ranging from 30-40 doors on the loop. I have made a personal accomplishment & made 3 sales
- Engaged customers to understand their needs and recommend appropriate services.
- Demonstrated product features and benefits to enhance customer knowledge.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Trained new team members on sales techniques and product knowledge.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Developed key customer relationships to increase sales.
Front Desk Agent
Hampton Inn and Hampton Inn & Suites
Louisville
08.2017 - 05.2022
- File money accounts nightly, Log in guest arrival dates, take care of all guest needs with professional customer service. answer all phone calls.
- Greeted guests warmly and provided excellent customer service at front desk.
- Managed check-in and check-out processes efficiently for all guests.
- Coordinated room assignments based on guest preferences and availability.
- Processed payments and handled cash transactions securely at the front desk.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Assisted guests with local information, recommendations, and directions as needed.
- Answered phones, responded to inquiries, and took messages.
Crew
Target
Louisville
06.2015 - 02.2017
- Unloaded truck, Stocked shelf's, Customer service, Cashier, Electronics. Multiple employee of the month
Team Member
Mr. Gatti's Pizza
Louisville
03.2011 - 10.2012
- Worked game room. cash register, cleaned tables, handled customers concerns
Education
BBA - Business
Simmons College of Kentucky
Louisville, KY 08.2016 - 06.2021
Pressure Ridge Park
Louisville, KYSome College (No Degree) -
Northern Kentucky University
Newport, Kentucky, KYSkills
- People Management
- Leadership Development
- Human Resources
- Scheduling
- Recruiting
- Payroll
- Data Entry
- Network management
- Microsoft Outlook
- Front Desk
- Guest Services
- Night Audit
- Mentoring
- Office Management
- Sales
- Cold calling
- Inside sales
- Phone etiquette
- Hotel experience
- Android
- Restaurant experience
- Door-to-Door Experience
- Negotiation
- Salesforce
- Front desk operations
- Night audit procedures
- Cash handling
- Inventory management
- Customer service excellence
- Hotel management systems
- Conflict resolution
- Team collaboration
- Staff training
- Attention to detail
- Effective communication
- Problem solving
- Leadership skills
- Performance evaluation
- Customer service expertise
- Conflict resolution techniques
- Audit processes
Additional Information
Summer camp leader for 100 kids, planned, taught, entertained & led daily., Kept track of everyone's hours, gave breaks, and planned/created activities., Voluntary work with St. Stephens church youth programs., Mentored kids who look up to me for playing college basketball and nearing graduation.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Night Auditor Supervisor
Holiday inn
08.2022 - 03.2025
Sales Representative
AT&T
10.2020 - 04.2023
Front Desk Agent
Hampton Inn and Hampton Inn & Suites
08.2017 - 05.2022
BBA - Business
Simmons College of Kentucky
08.2016 - 06.2021
Crew
Target
06.2015 - 02.2017
Team Member
Mr. Gatti's Pizza
03.2011 - 10.2012
Pressure Ridge Park
Some College (No Degree) -
Northern Kentucky University