Dexter Thompson Jr.
Louisville
Summary
Organized and compassionate program specialist with experience spanning hardship assistance, case management, and human services. Known for strong emotional intelligence, collaborative problem solving, and a passion for empowering individuals through resource connection, financial relief, and personal development. Adept at managing programs from start to finish, improving processes, and ensuring positive participant experiences.
Overview
9
9
years of professional experience
Work History
Hardship Program Specialist
KFC Foundation
06.2023 - Current
- Manage daily operations for the Hardship Assistance Program, Savings Match, and Kentucky Fried Wishes, including oversight of the partnership between BetterHelp and the KFC Foundation to provide mental health resources to employees
- Build and maintain entire application systems and workflows using the Submittable platform to streamline program administration
- Develop training materials, including standard operating procedures (SOPs), and lead trainings on new systems and processes
- Review, investigate, and process grant applications, ensuring eligibility and timely communication with applicants
- Gather and validate documentation, assess financial needs, and present cases to Review Board for funding approval
- Monitor program engagement, track milestones, and provide recognition to participants
- Maintain and update the Foundation’s database with application status and program metrics
- Generate and deliver reports highlighting impact, engagement, and areas for process improvement
- Collaborate with communications staff to share key milestones and success stories
- Consistently meet or exceed program goals while delivering empathetic, high-quality support to employees
Support Broker / Case Manager
Seven Counties Services
04.2019 - 04.2023
- Managed a caseload of Medicaid/Medicare clients, conducting assessments and developing individualized service plans
- Coordinated delivery of services and resources to meet client needs, including healthcare, housing, and transportation
- Provided crisis intervention and arranged emergency referrals to ensure client safety and stability
- Advocated on behalf of clients to overcome barriers to care and support
- Maintained thorough documentation in compliance with organizational and regulatory standards
- Monitored client progress through follow-up contacts, tracking appointments, and conducting reassessments
- Built strong, trusting relationships with clients from diverse backgrounds
Small Business Consultant
Automatic Data Processing (ADP)
04.2018 - 04.2019
- Assessed business needs and recommended tailored human capital management solutions
- Partnered with internal teams to implement services and ensure client satisfaction
- Supported regional business growth through effective relationship building and execution of strategic sales plans
Direct Support Professional Supervisor
Breaking Barriers of KY
12.2016 - 10.2017
- Supervised a team of 10–15 employees supporting individuals with disabilities
- Facilitated client intake meetings, new employee onboarding, and training sessions
- Oversaw community access programs and maintained compliance documentation
- Created HR database systems and tracking tools to improve operational efficiency
Education
Master of Science - Social Work
University of Louisville
Louisville, KY01.2015
Bachelor of Science - Social Work
University of Louisville
Louisville, KY01.2014
Skills
- Program & Project Management
- Case Management & Service Coordination
- Grant & Hardship Review
- Building Application Systems (Submittable)
- Database & Reporting (Salesforce, MS Office)
- SOP Development & Training Delivery
- Needs Assessment & Resource Navigation
- Cross-Functional Collaboration
- Communication & Presentation Skills
- High Emotional Intelligence & Cultural Sensitivity
Timeline
Hardship Program Specialist
KFC Foundation
06.2023 - Current
Support Broker / Case Manager
Seven Counties Services
04.2019 - 04.2023
Small Business Consultant
Automatic Data Processing (ADP)
04.2018 - 04.2019
Direct Support Professional Supervisor
Breaking Barriers of KY
12.2016 - 10.2017
Bachelor of Science - Social Work
University of Louisville
Master of Science - Social Work
University of Louisville
Similar Profiles
Elkin MonteroElkin Montero
Servicio al Cliente at Grupo Kfc (KFC)Servicio al Cliente at Grupo Kfc (KFC)
Andre WardleAndre Wardle
NA at KFC Employee, KFC HurstvilleNA at KFC Employee, KFC Hurstville
Chandrashekar DChandrashekar D
Consultant F&A Compliance at WeLive Foundation, T4G, Dhakshin FoundationConsultant F&A Compliance at WeLive Foundation, T4G, Dhakshin Foundation
Corey MaloneCorey Malone
Package Handler at UPSPackage Handler at UPS
Isaac KentIsaac Kent
To-Go Specialist at Texas RoadhouseTo-Go Specialist at Texas Roadhouse