Dhruva Patel
Highland Heights,KY
Overview
8
8
years of professional experience
Work History
Team Leader Manager
TriHealth- Good Samaritan Hospital
02.2024 - Current
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within the team for better collaboration and decision making.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated team collaboration to share ideas and build best practices.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance on patient call, new team member basis and coached and trained 10 team members, increasing quality of work and employee motivation.
Medical Assistant
NorthAtlanta Primary Care
05.2020 - 01.2024
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensure all patients sensitive information as per HIPAA guidelines and enter into the EMR system in a timely manner
- Obtained client medical history, medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Sales Associate Manager
Dunkin Donut cumming
04.2016 - 01.2024
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Ensure operations excellence by adhering to the systems and standards of the store
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
Intern Pharmacist Technician
Dawson Pharmacy
08.2018 - 12.2018
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Educated Type 2 diabetes patients on medication therapy, proper nutrition and fitness.
Education
Associate of Applied Science - Medical Assisting
Lanier Technical College
Cumming, GA03.2021
High School Diploma -
South Forsyth High School
Cumming05.2016
Skills
- Software Packages- MS Office, powerpoint
- Time management
- Can speak two different languages- Hind, Gujarati
- Meeting facilitation
- Remote Team Management
- Workload Management
- Motivational Skills
- Schedule Management
- Employee Scheduling
- Staff Development
- Organizational Skills
- Multitasking
Timeline
Team Leader Manager
TriHealth- Good Samaritan Hospital
02.2024 - Current
Medical Assistant
NorthAtlanta Primary Care
05.2020 - 01.2024
Intern Pharmacist Technician
Dawson Pharmacy
08.2018 - 12.2018
Sales Associate Manager
Dunkin Donut cumming
04.2016 - 01.2024
Associate of Applied Science - Medical Assisting
Lanier Technical College
High School Diploma -
South Forsyth High School
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