Diamond Mack
Louisville
Summary
Experienced with managing end-to-end e-commerce operations, including strategy development, platform management, and customer engagement. Utilizes data-driven insights to optimize performance and drive growth. Track record of building and leading effective teams to achieve business objectives.
Overview
10
10
years of professional experience
Work History
E-Commerce Lead
Shipper’s Solutions
08.2019 - 10.2024
- Managed inventory effectively to ensure prompt order fulfillment and minimize out-of-stock instances.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
Data Entry Clerk
National Tobacco Company
09.2017 - 07.2019
Warehouse Associate
Marcone Supply
02.2015 - 07.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Education
H.D -
Liberty
Skills
- Shipping logistics
- Product management
- E-commerce platforms
- Inventory tracking
- Customer service
- Teamwork and collaboration
- Attention to detail
- Data entry
- Computer skills
Timeline
E-Commerce Lead
Shipper’s Solutions
08.2019 - 10.2024
Data Entry Clerk
National Tobacco Company
09.2017 - 07.2019
Warehouse Associate
Marcone Supply
02.2015 - 07.2017
H.D -
Liberty
Similar Profiles
KIRUBAKARAN NKIRUBAKARAN N
Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)
CRYSTAL HOLLOWAYCRYSTAL HOLLOWAY
New York Life at Customer Solutions III, Life SolutionsNew York Life at Customer Solutions III, Life Solutions
Jarrod HullJarrod Hull
Tyre Shop Manager at Tyre and Wheel Solutions (Automotive Solutions)Tyre Shop Manager at Tyre and Wheel Solutions (Automotive Solutions)