Diamond Wright
Radcliff
Summary
Energetic and adaptable individual with a versatile background in customer service and administrative support. Demonstrated ability to manage tasks efficiently while enhancing the customer experience. Committed to delivering exceptional service and supporting organizational goals.
Overview
5
5
years of professional experience
Work History
Waitress
Longhorn Steakhouse
Elizabethtown
09.2022 - Current
- Managed multiple tables to ensure timely service and guest satisfaction.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints efficiently to maintain positive atmosphere.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided excellent customer service in a fast-paced dining environment.
Retail Receptionist
Vision works
Louisville
06.2021 - 08.2022
- Greeted and assisted patients upon arrival for appointments.
- Managed phone calls, scheduling, and inquiries efficiently.
- Maintained patient records and updated information accurately.
- Processed insurance claims and verified coverage details promptly.
- Ensured a clean and welcoming reception area for visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Associate of Science - Radiology
Elizabethtown Community And Technical College
Elizabethtown, KY 10.2025 - 01.2026
Skills
- Patient care
- Medical record management
- Customer service
- Communication skills
- Problem resolution
- Scheduling appointments
- Data entry accuracy
- Cash handling
Timeline
Associate of Science - Radiology
Elizabethtown Community And Technical College
10.2025 - 01.2026
Waitress
Longhorn Steakhouse
09.2022 - Current
Retail Receptionist
Vision works
06.2021 - 08.2022