Diana Hall
Dawson Springs,KY
Summary
I am a lifelong resident of Dawson Springs. Married to Wayne going on 38 years and have a daughter, Sarah Caitlin, 32 years of age. She has just completed her Masters degree in Mental Health and serves a Licensed Clinical Counselor at Crittenden County Schools.
I have always had a passion to be involved/working. I love to help people . My work history proves such as I have worked in the banking field for many years with the adult population and then worked in the school system for many years. Volunteer positions over the years include, Mission Friends, GAs, Youth Group, Church Drama Ministry created by by husband, Wayne, Upward basketball coach, Youth league soccer and basketball coach, PTO Vice President, Commonwealth Institute for Parent Leadership participant. Whether the position has been a paid position or volunteer, my best effort is always there.
I am a highly motivated individual with a strong work ethic and with proven success as a team leader as well as team player. I consider myself a natural born leader. I can take on challenges and will accept the task at hand and try my hardest to achieve the given task. But I can also stand to the side and be a team player, accepting my role as needed but still giving 100% work ethic. I take pride in my work ethic.
I have excellent communication skills, easily interact with adults and children. Having worked in the banking field and the school system equipped me for both adult and children communication skills.
With past banking field employment and current employment I am proficient in computer data entry, typing, filing, and other general office skills.
I am a very adaptable individual and I am receptive to change and challenges. My ability to multi-task is one of my strong attributes and I feel that is reflected in my skills portion of this resume as well as the vast amount of job duties listed under each previous employment.
I pride myself with the gift of gab in order to promote open lines of communication to staff, students, and parents. I love being a team player in order to promote a healthy work environment.
I also realize from having worked in the banking field and school system, the importance of confidentiality and following policies & procedures.
I am one hard worker that is loyal, respectful,reliable and pride myself in doing a great job.
Overview
38
38
years of professional experience
Work History
Special Education Administrative Assistant/Federal Account Manager
Caldwell County Board of Education
08.2008 - Current
- Assisted in budget preparation & management tasks related to special education programs, preschool program, Title I programs, promoting fiscal responsibility within the department.
- Prepare & submit monthly Federal Cash Requests for Federal Grants
- Streamlined office procedures by maintaining organized filing systems for monthly expenditure reports for Federal & State grants.
- Managed filing system, entered data and completed other clerical tasks pertaining to Special Education students. (i.e, Infinite Campus, GMAP, Child Count,)
- As Lead Receptionist, manage school district phone correspondence.
- Handle incoming and outgoing mail for SPED and Title I correspondence. (i.e, Records Request, Declaration of Participation Letters, Special Education Records Requests from Disability Determination Services)
- Assisted coworkers and staff members with special tasks on daily basis (i.e, serve as backup to many departments within the Central Office, train new hires for positions I held at one time)
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. (i.e, assisting the Asst. Superintendent to ensure the accuracy of each Professional Development Request Form completed by all staff/admin attending PDs)
- As District Purchasing Agent, (2008-2002), interacted with vendors to secure general supplies/copy paper bids as well as order for the entire school district for the BOY orders.
- Prepare & facilitate orders for all SPED, KERA & Title I PD & PI grants
- Facilitated timely delivery of special projects to meet organizational and departmental objectives. (i.e, preschool screening activities, playground equipment upgrade for disabled students, BOY District bid orders)
FRYSC Program Assistant/Volunteer Coordinator
Dawson Springs Community School
12.2001 - 08.2008
- As Program Assistant, served as receptionist/secretary for the FRYSC office (i.e, answering phone, fax operations, filing, data entry such as STI & FRYSC toolkit entries, maintaining daily logs)
- As Program Assistant, helped prepare yearly budget
- Recruited and trained new volunteers on volunteer program goals and objectives of the school (included processing/submitting all volunteer applications, criminal background checks, and scheduling of volunteers)
- As Volunteer Coordinator, coordinated with the Foster Grandparent Program through ResCare-Outwood facilityto ensure the district was in compliance with the FGP Programs standards since we had a few "grannies" volunteering within the district.
- As Program Assistant & Volunteer Coordinator, assisted with coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives. (i.e, Family Reading Night, "Hard Work Cafe", Red Ribbon Week, CATS Rewards, Preschool Screening, Orientation/Open House)
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations (radio stations, churches, Salvation Army), fostering collaboration for Thanksgiving Food Drive & Christmas Adoption program.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture. (i.e, "Volunteer Appreciation Luncheon)
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
- Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
Preschool Bus Monitor/Library Aide
Dawson Springs Community School
08.1999 - 11.2001
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
- Detailed factors such as weather, incidents, and aid rendered in daily reports to management.
- Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
- Maintained accurate records of student attendance on the bus, aiding in tracking and reporting trends.
- Promoted a positive atmosphere on the bus through consistent enforcement of rules and respectful interactions with students.
- Facilitated clear communication between parents, school staff, and bus drivers regarding any incidents or concerns that arose during transit.
- Enhanced student safety by diligently monitoring behavior and addressing issues promptly.
- Assisted bus driver in maintaining order, ensuring a safe and efficient transportation experience for all passengers.
- Streamlined the boarding process by efficiently guiding students to their assigned seats and ensuring all belongings were properly stowed.
- Assisted students in navigating difficult social situations on the bus, promoting healthy relationships among peers.
- Reduced instances of bullying by actively observing student interactions and intervening when necessary.
- Assisted juvenile passengers in crossing roadway safely.
- Assisted students with safe and orderly boarding and exiting of vehicle.
- Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
- Improved library organization by accurately shelving books and materials according to the Dewey Decimal System.
- Provided essential clerical support through tasks such as data entry, filing, processing interlibrary loans requests, and updating patron records.
- Enhanced patron satisfaction by assisting with research inquiries and locating requested materials.
- Streamlined check-in and check-out processes for increased efficiency at the circulation desk.
- Assisted librarians with collection development by providing input on popular titles, community interests, or material gaps.
- Contributed to effective inventory management through regular shelf-reading, identifying misplaced items, and addressing gaps in the collection.
- Promoted a welcoming atmosphere by maintaining a clean, organized, and visually appealing environment for library users.
- Collaborated with librarians to create engaging displays that showcased new books, special collections, or seasonal themes.
- Gained strong understanding of various methods for cataloging books and other materials.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Assisted patrons with printing and copying according to personalized requirements.
- Set up computer and digital device access, providing assistance with use and operation.
- Helped children select appropriate reading level library books.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Placed books on proper shelves when returned to circulation.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Created welcoming and comfortable space by keeping library clean and organized.
- Checked out and checked in materials to support patron circulation needs.
- Helped patrons locate resources using catalog and circulation systems.
Teller/Customer Service Representative
STAR AND COMMERICAL BANK
01.1987 - 06.1999
- I took (4) years off during 1994-1997 to be a stay-at-home mother as well as provide childcare to (3) other children but returned to same bank once daughter entered Kindergarten. So duties listed below are from initial hire date in 1987 and upon returning in 1997.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Fostered positive banking experience, helping customers with account management and service selection.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed applications for new accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Accounting/Business
Madisonville Community College
Madisonville, KYHigh School Diploma -
Dawson Springs Community School
Dawson Springs, KY 4240805-1985
Skills
- File organization
- Scheduling appointments
- Parent communication
- Data entry proficiency
- Proofreading accuracy
- Report preparation
- Meeting coordination
- Teamwork
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Customer service
- Problem-solving
- Accounting and bookkeeping
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer and client relations
- Verbal and written communication
- Document and file management
- Customer relations and communications
- Decision-making
- Relationship building
- Office administration
- Organizational management
- Writing and editing
- Documentation and recordkeeping
- Team building
- Data entry
- Task prioritization
- Confidentiality and data protection
- Office management
- Self motivation
- Database entry
- Interpersonal skills
- Client relations
- Conflict resolution
- Invoice processing
- Goal setting
- Appointment scheduling
- Professionalism
- Administrative procedures
- Employee communications
- Interpersonal communication
- Scheduling
- Editing and proofreading
- Record keeping
- Inventory control
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
- Written communication
- Appointment coordination
- Administrative support
- Administrative background
- Document management
- High volume phone inquiries
- Documentation and control
- Office equipment operation
- Filing and data archiving
- Prioritization
- Records management
- Professional demeanor
- Problem-solving aptitude
- Schedule coordination
- Bookkeeping
- Research and analytical skills
- Project coordination
- Process improvement
Timeline
Special Education Administrative Assistant/Federal Account Manager
Caldwell County Board of Education
08.2008 - Current
FRYSC Program Assistant/Volunteer Coordinator
Dawson Springs Community School
12.2001 - 08.2008
Preschool Bus Monitor/Library Aide
Dawson Springs Community School
08.1999 - 11.2001
Teller/Customer Service Representative
STAR AND COMMERICAL BANK
01.1987 - 06.1999
Bachelor of Science - Accounting/Business
Madisonville Community College
High School Diploma -
Dawson Springs Community School
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