Christopher Dixon

• Accurately completed daily paperwork, including opening and closing reports.
• Maintained organized filing systems for records, correspondence, and documents.
• Checked and processed invoices, purchase orders, and expense claims efficiently.
• Prepared customer invoices based on purchase order requests.
• Reviewed all invoices for accuracy before submitting for payment approval.
• Processed payments and statements promptly to maintain financial integrity.
• Ensured vendor invoice accuracy prior to processing payments.
• Reconciled bank statements to confirm accuracy of financial records.

Processed applications for temporary work permits and permanent residency in Cayman.

• Monitored and addressed customer inquiries via phone and email to enhance service quality.
• Conducted customer satisfaction surveys, delivering insights to management for improvements.
• Collaborated with departments to resolve customer issues and elevate overall experience.
• Provided guidance on product usage and troubleshooting to enhance customer understanding.
• Created and maintained accurate customer records, ensuring data integrity.
• Developed customer care processes and procedures to streamline operations.
• Participated in team meetings, updating on customer care activities and requirements.
• Ensured that all client-related documents are properly stored according to company policy.
• Performed due diligence reviews of customer data to ensure compliance with KYC regulations.
• Advised clients on how to comply with applicable KYC laws and regulations.
• Reviewed and verified customer identity documents, such as passports and driver's licenses.

• Company Overview: Department of Immigration
• Organizing and retrieval of a range of paperwork, products, or other materials
• Collect and distribute mail to the appropriate individuals
• Assisted with basic data entry into a variety of systems
• Complete routine tasks which assisted with the smooth running of the sections including sending and distributing faxes, photocopying, and scanning
• Standard admin duties such as receive calls, greeting of visitors
• Scanning of confidential files and general filing
• Assist team members with other daily duties
• Completion of various work permit documentation such as Grants, Amendments, TWPs, BVPs
• Assist the Work Permit Board with urgent matters and queries
• Processing of payments
• Department of Immigration

• Special projects assistant
• Filing of corporate documents
• Scanning of documents/mail