Diana L. Lockridge

Assist designated program participants, as needed, to understand the overall goals and processes being implemented in the program.

Act as a liaison for families and provide them with information and resources as requested.

Organize and chair program participant conferences.

Review the designated program participant's reports for consistency and coordination of goals and ensure the appropriate documentation and record keeping of the program participants.

Responsible for development, coordination, implementation, and follow-up of discharge planning as directed.

Review monthly bills for designated program participants after receipt from accounting staff and identify any discrepancies.

Coordinate utilization with the Case Manager relative to program participant's incentive account.

Direct, develop, coordinate, implement, and follow up on healthcare planning as directed by the Program Director.

Communicate with community resources and persons outside of the program to assure quality program participant healthcare for all assigned program participants.

Assist in training new staff involved with overseeing medical care as requested.

Managed and supervised administrative and daily program operations, complying with policies and regulations.

Established strong relationships with key stakeholders, ensuring support for program initiatives.

Responsible for licensing and certification for Substance Use programs across the State of Kentucky.

Oversee inspections, audits, and reviews. Developed protocols and procedures consistent with administrative regulations and statutes.

Conducted reviews and investigations of provider complaints. Collaboration with other state agencies.

Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Interviewed and screened prospective employees. Orient new employees and conducted performance evaluations. Conducted staff training. Timekeeping and payroll.

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Quality Assurance lead for community accreditation.

Conducted case audits and provided staff training. Assigned and evaluated staff's work and interactions with juvenile offenders.

Worked collaboratively and served as liaison within district courts, community meetings, and work groups.