Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana L. Lockridge

Louisville

Summary

Professional demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience

Work History

Program Services Case Coordinator

Sevita Health
09.2024 - Current

Assist designated program participants, as needed, to understand the overall goals and processes being implemented in the program.


Act as a liaison for families and provide them with information and resources as requested.


Organize and chair program participant conferences.


Review the designated program participant's reports for consistency and coordination of goals and ensure the appropriate documentation and record keeping of the program participants.


Responsible for development, coordination, implementation, and follow-up of discharge planning as directed.


Review monthly bills for designated program participants after receipt from accounting staff and identify any discrepancies.


Coordinate utilization with the Case Manager relative to program participant's incentive account.


Direct, develop, coordinate, implement, and follow up on healthcare planning as directed by the Program Director.


Communicate with community resources and persons outside of the program to assure quality program participant healthcare for all assigned program participants.


Assist in training new staff involved with overseeing medical care as requested.

Program Manager

Department for Behavioral Health
06.2021 - 03.2024

Managed and supervised administrative and daily program operations, complying with policies and regulations.


Established strong relationships with key stakeholders, ensuring support for program initiatives.


Responsible for licensing and certification for Substance Use programs across the State of Kentucky.


Oversee inspections, audits, and reviews. Developed protocols and procedures consistent with administrative regulations and statutes.


Conducted reviews and investigations of provider complaints. Collaboration with other state agencies.

Branch Manager

Department of Juvenile Justice
09.2012 - 06.2021

Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.


Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.


Interviewed and screened prospective employees. Orient new employees and conducted performance evaluations. Conducted staff training. Timekeeping and payroll.

Supervisor

Department of Juvenile Justice
05.2002 - 09.2012

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.


Quality Assurance lead for community accreditation.


Conducted case audits and provided staff training. Assigned and evaluated staff's work and interactions with juvenile offenders.


Worked collaboratively and served as liaison within district courts, community meetings, and work groups.

Education

Master of Science - Social Work

University of Louisville
Louisville, KY
05-1999

Skills

  • Care coordination
  • Case management
  • Documentation management
  • Discharge planning
  • Supervision and Management Skills
  • Staff development and training
  • Verbal and written communication skills
  • Quality Assurance and Compliance
  • Customer Service

Timeline

Program Services Case Coordinator

Sevita Health
09.2024 - Current

Program Manager

Department for Behavioral Health
06.2021 - 03.2024

Branch Manager

Department of Juvenile Justice
09.2012 - 06.2021

Supervisor

Department of Juvenile Justice
05.2002 - 09.2012

Master of Science - Social Work

University of Louisville
Diana L. Lockridge