Diane Kabera
Louisville
Summary
Dynamic professional with a proven track record at Amazon, adept in fluent bilingualism and emotional support. Expertise in enhancing client satisfaction through meticulous quality control and innovative problem-solving. Achieved significant improvements in service delivery and patient care by leveraging cross-cultural communication and mobility support skills.
Overview
5
5
years of professional experience
Work History
Caregiver Attendant
Adult Health Day Care Center
04.2023 - 07.2024
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
Interpreter Coordinator
KRM
01.2022 - 03.2023
- Implemented quality control measures to consistently evaluate interpreter performance, leading to improved service delivery.
- Enhanced client satisfaction by promptly addressing concerns and resolving issues related to interpreter services.
- Collaborated with interpreters for continuous professional development, ensuring high-quality language services for clients.
- Streamlined the onboarding process for new interpreters, reducing training time and increasing overall productivity.
English Interpreter
Amazon
01.2019 - 12.2021
- Enhanced client communication by providing accurate and timely interpretation services during meetings and conferences.
- Facilitated and supported participation and social communication.
- Communicated clearly in written English with internal and external customers.
- Provided professional translation services for various written materials, ensuring accuracy and consistency throughout the documents.
Education
High School Diploma -
Lafayette High School
Buffalo, NY06.2019
Skills
- Nutrition monitoring
- Emotional Support
- Mobility support
- Recreational activities planning
- Transfer skills
- Medical appointment coordination
- Housekeeping tasks
- Fast Thinking
- Fluent Bilingualism
- Cross-cultural communication
- Financial Terminology
Languages
Swahili
Native or Bilingual
English
Native or Bilingual
Kinyarwanda
Native or Bilingual
Timeline
Caregiver Attendant
Adult Health Day Care Center
04.2023 - 07.2024
Interpreter Coordinator
KRM
01.2022 - 03.2023
English Interpreter
Amazon
01.2019 - 12.2021
High School Diploma -
Lafayette High School
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