Dianne Bogie
Lexington
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
30
30
years of professional experience
Work History
Certified Medical Assistant
University of Kentucky
Lexington
09.2011 - 01.2024
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Prepared exam rooms and ensured availability of necessary supplies.
- Educated patients on treatment plans and medication usage.
- Conducted routine lab tests and collected samples for analysis.
- Coordinated patient appointments and follow-up visits effectively.
- Monitored vital signs and reported changes to physicians promptly.
- Supported the training of new medical assistants in office procedures.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Dockworker
Macys Department Store
Lexington
09.2007 - 09.2011
- Loaded and unloaded merchandise from delivery trucks efficiently.
- Organized warehouse inventory for easy access and retrieval.
- Operated forklift to transport heavy items within the facility.
- Maintained a clean and safe working environment according to safety standards.
- Collaborated with team members to streamline unloading processes.
- Assisted in training new dockworkers on safety protocols and procedures.
- Recorded inventory data using warehouse management systems accurately.
- Transferred materials between loading docks, warehouses, storage yards, and vehicles.
- Cleaned and maintained work area regularly including sweeping floors, wiping down machines.
- Reported any damaged items to supervisor immediately upon discovery.
- Received incoming shipments and compared the contents to invoices or orders.
- Utilized scanners to track the movement of goods through the supply chain system.
Front End Supervisor
Target
Lexington
04.2001 - 12.2004
- Supervised front-end operations ensuring smooth customer transactions.
- Trained team members on customer service best practices and policies.
- Managed cash handling procedures and ensured register accuracy.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of front-end areas for a welcoming atmosphere.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Dock Supervisor
Meijer
Lexington
03.1994 - 01.2001
- Supervised dock operations to ensure efficient loading and unloading of shipments.
- Coordinated schedules and workflows for dock staff to optimize efficiency.
- Trained new employees on safety protocols and operational procedures.
- Maintained accurate inventory records for incoming and outgoing products.
- Implemented safety measures to reduce workplace incidents on the dock.
- Communicated with drivers regarding schedules and delivery requirements.
- Monitored equipment maintenance to ensure operational readiness at all times.
- Resolved any issues related to shipping or receiving with prompt action.
- Provided training and guidance to new hires on company policies, rules, regulations, safety protocols.
- Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
- Resolved conflicts between crew members or between crew members and port personnel in a professional manner.
Education
Associate of Science - Certified Medical Assistant
Sullivan University
Lexington, KY05-2011
Skills
- Electronic health records
- Patient education
- Vital signs monitoring
- Injection administration
- Lab specimen collection
- Office procedures
Timeline
Certified Medical Assistant
University of Kentucky
09.2011 - 01.2024
Dockworker
Macys Department Store
09.2007 - 09.2011
Front End Supervisor
Target
04.2001 - 12.2004
Dock Supervisor
Meijer
03.1994 - 01.2001
Associate of Science - Certified Medical Assistant
Sullivan University
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