Dierdre Pumarejo
Elizabethtown,KY
Summary
Dynamic Executive Assistant with extensive experience at the US Army Human Resources Command, adept at optimizing schedules and managing confidential information. Recognized for strong problem-solving skills and meticulous document preparation, enhancing office efficiency and communication. Proven ability to coordinate complex travel arrangements while maintaining professionalism and discretion in high-pressure environments.
Overview
28
28
years of professional experience
Work History
Executive Assistant
US Army Human Resources Command
12.2024 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
Staff Assistant
USDA, Forest Service
01.2023 - 12.2024
- Developed, implemented and managed office administrative processes, ensuring that established procedures met current needs and were understood and consistently followed by staff.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
- Prepared professional correspondence on behalf of supervisors, maintaining clear communication with external stakeholders.
- Coordinated office events and meetings, fostering a positive work environment and team collaboration.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Took notes and dictation at meetings.
- Managed office supply inventory, ensuring that personnel had necessary supplies and equipment as approved by Branch Chief to maintain productivity.
- Served as a Government Purchase Card (GPC) holder and ensured purchases were complete in accordance with policy and regulations.
- Assigned and tracked task completion of tasks assigned by Assistant Director, Deputy Assistant Director, and higher.
Unit Program Coordinator
US Air Force- Dept. of Defense
04.2021 - 01.2023
- Optimized operational efficiency within the unit through proactive identification of process improvement opportunities based on ongoing monitoring of workflow bottlenecks or inefficiencies that may be impeding progress.
- Balanced competing priorities efficiently while ensuring deadlines were consistently met without compromising quality standards or project objectives.
- Streamlined data management processes by creating organized filing systems for both digital records and physical paperwork.
- Maintained a high level of customer service with clients and internal stakeholders through prompt response times, clear communication, and active problem-solving measures.
- Monitored personnel action requests, tracked personnel, manpower, and training transactions.
- Assigned and tracked task completion of tasks assigned by the Group Commanders Office.
- Served as a Government Purchase Card holder and ensured purchases were completed in accordance with policy and regulations.
Executive Assistant
US Army, 84th Training Command
09.2019 - 04.2021
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized travel arrangements, coordinated accommodations, and submitted for travel reimbursements for General Officers and the Command staff.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the unit.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Used advanced software to prepare documents, reports, and presentations.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Plans and Operations Specialist
US Army Human Resources Command
01.2015 - 08.2019
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Reduced processing times for customer orders by optimizing use of automation tools.
- Maintained database systems to track and analyze operational data.
- Ensured internal and external taskings were prepared accurately, assigned in a timely manner, and that trackers were kept accurate and up to date.
- Managed the directorate operational supply budget of $260K per year and an additional $100K for contracted supplies.
Administrative Support Assistant
US Army, Cadet Command
01.2011 - 01.2013
- Maintained and managed official and social calendars for Senior Leadership. Scheduled appointments, meetings and conferences, and made arrangements for subordinates to attend as appropriate.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Coordinated travel and hotel arrangements, prepared and processed travel orders and vouchers for travel reimbursement.
- Received and logged outgoing correspondence, reviewing it for correct format, punctuation, spelling, grammatical accuracy, factual correctness, enclosures, dates, signatures, and complete addresses.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
Training Technician
US Army Noncommissioned Officers Academy
12.2008 - 12.2010
- Managed training programs to include specialized technical training, local training events, and service schools (local and CONUS).
- Developed long term and short term training plans based on commander’s guidance, training requirements and personal experience.
- Subject matter expert in maintaining and managing instructor’s qualification so instructor remains certified and qualified on the teaching platform
- Formulated and implemented all training plans, directives and procedures, reports and studies for the command.
- Advised commander of mandatory certifications per TRADOC Accreditation Standards, policies, Army regulations and procedures.
- Possess knowledge of an extensive body of military personnel standards, policies, procedures, regulations, and established practices associated with professional development and training requirements to ensure personnel have required training for promotion and mission requirements
Human Resources Assistant
US Army, Installation Troop Command
12.2002 - 04.2004
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Managed and processed all officers and enlisted family travel actions to include: Advance Return of Dependents, Student Travel, concurrent/deferred travel, Exceptional Family Member Program coordination, and other miscellaneous family travel requests.
- Served as quality control officer for all actions ensuring they were properly prepared and processed in accordance with applicable regulations, policies, and the Joint Federal Travel Regulation.
- Advised action officers and support staff on procedures, methods and regulations providing guidance and assistance with formats, coordination, proper signatory level, etc.
- Prepared and briefed information papers to ensure adequate publicity and education regarding current family travel policies, procedures, and regulations.
- Interpreted regulations and policies, and provided advice on procedures within the command and entitlements as to family travel.
Secretary
Hilton Grand Vacations Club
02.2002 - 12.2002
- Responsible for administrative support functions for the Director of Sales.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated conferences and meetings by arranging for space, time, equipment, and supplies.
- Monitored and reconciled the sales bonus and incentive accounts.
- Processed written cancellation notices to sales and contracts team members.
- General office duties including answering phones, greeting visitors, route incoming and outgoing mail, and operation of all office machines.
Executive Secretary
US Army
07.1997 - 07.2000
- Executive Administrative Assistant for the Southern European Task Force (SETAF) Command Sergeant Major.
- Answered high volume of phone calls and email inquiries.
- Handled scheduling for Command Sergeant Major's calendar and prepared meeting agenda and materials.
- Coordinated travel arrangements and submitted travel reimbursements.
- Reviewed correspondence to ensure proper format, spelling, grammar, and typing accuracy.
- Coordinated visits by high-ranking enlisted personnel and prepared itineraries.
- Generated correspondence, graphs, spreadsheets, and certificates on the computer using different software programs.
- General office duties including answering phones, greeting visitors, route incoming and outgoing mail, and operation of all office machines.
Skills
- Executive and Administrative support
- Strong problem solver
- Office management
- Schedule & calendar planning and management
- Office administration
- Travel arrangements and coordination
- Proofreading and document preparation
- Honest, dependable, professional and mature
- File maintenance
- Human resources management (HRM)
- Spreadsheet tracking
- Information confidentiality
Accomplishments
Civilian of the 2nd Quarter, Wing and Squadron Level (Jun 2022)
Civilian of the 3rd Quarter, Wing and Squadron Level (Sep 2021)
Civilian Service Commendation Medal (Aug 2019)
Civilian Service Achievement Medal (Jan 2013)
Commander’s Award for Public Service (Oct 2007)
Training
CES Intermediate Course, Phase I and II (2020)
Customer Service Training (2019)
Clear Writing through Critical Thinking (CP51, 2019)
Protocol Fundamentals Training (2018)
Business Writing (Management Concepts, 2018)
Leadership and Management Skills for Non-Managers (Management Concepts, 2017)
CES Basic Foundation Course, Phase I and II (2013)
ARIMS (2013)
MASCAL (2013)
HQDA Tracking System, TMT (2013)
Executive Administrative Assistant Course (1999)
Primary Leadership Course (1997)
Administrative Specialist Course (1993)
Timeline
Executive Assistant
US Army Human Resources Command
12.2024 - Current
Staff Assistant
USDA, Forest Service
01.2023 - 12.2024
Unit Program Coordinator
US Air Force- Dept. of Defense
04.2021 - 01.2023
Executive Assistant
US Army, 84th Training Command
09.2019 - 04.2021
Plans and Operations Specialist
US Army Human Resources Command
01.2015 - 08.2019
Administrative Support Assistant
US Army, Cadet Command
01.2011 - 01.2013
Training Technician
US Army Noncommissioned Officers Academy
12.2008 - 12.2010
Human Resources Assistant
US Army, Installation Troop Command
12.2002 - 04.2004
Secretary
Hilton Grand Vacations Club
02.2002 - 12.2002
Executive Secretary
US Army
07.1997 - 07.2000
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