DIEURCY HILU
Florence
Summary
Strategic Accounts Executive adept at driving sales and revenue by building long-term account relationships. Persuasive communicator with excellent negotiation skills. Well-versed at understanding client pain points and developing solutions.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
03.2023 - Current
- Followed established procedures for handling hazardous materials during transport according to government regulations
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes
- Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed
- Delivery the packages to the customers doors
Delivery Driver Specialist
Amazon Dsp
12.2021 - 11.2024
- Assist, review, analyze, and evaluate existing and proposed accounting practices to ensure the integrity of the general control system and prepare special reports and financial statements relating to the financial condition of specified program activities.
Assists program managers in developing accounting data structure and participates in planning, coordinating, and directing meetings and telephone conferences associated with accounting closeouts or reorganization events.
Apply corresponding professional accounting knowledge and skills in applying corrective procedures when necessary and provides technical advice and assistance to budget technicians and analysts in resolving problems.
Responsible for the accurate and timely output of accounting data from the Financial Management Information System, fund status reports reflecting budget combined with accounting data, cost reports, and particular ratios where appropriate through utilizing the Financial Management Information System.
Implement, report, and store financial transactions to support various legally authorized programs and related administrative functions. - REFFERENCE : 2406165109 ,emeraldmonse@gmail.com,manager emeral monse ( prince)
- Loaded and unloaded packages carefully, maintaining product integrity.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Delivered packages on time by planning optimal delivery routes.
- Used handheld devices to track and confirm delivery status.
- Navigated local streets to ensure timely delivery of goods.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Driver
Fedex
12.2020 - 11.2021
- Communicated effectively with dispatch personnel to receive instructions for next delivery route
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients
- Provided feedback on routing issues or customer concerns to management team in a timely manner
- Deliver a customer packages on time to make them satisfy
- A professional truck driver , from town to other towns making a big and have packages and install it by customer appointments.
- REFERENCE : 9177639266 manager noah
Ramp Ageant Team Leader
United Airlines
06.2020 - 12.2020
- Experienced in developing automated scripts for regression tests.
Ticket Agent
airline
06.2018 - 11.2019
- American airline, dallas, texas, Usa
- Utility (Team Leader)
- Smithfield farmland , milan, missouri/USA
- Telecommunication Network Upselling Data
- Airtel Congo, Gombe, Kinshasa/drc
- Hands-on experience with debugging software applications using log files, breakpoints
- Highly skilled at inspecting components for defects prior to testing.
- Test the new car and certify before to be release to the customers from the company, Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement
- Make the agents to clean up and the aircraft to park in arrival
- Manage the all team to download and upload the passenger baggs in the and from the aircraft
- Speak to the pilot , give the report ,make the aircraft ready , and push the aircraft to be ready to go
customer service
05.2017 - 12.2017
- Utilized problem-solving techniques to resolve, issues quickly and effectively
- Monitored airport activities to ensure smooth operations of ticket counter services
- Efficiently handled customer complaints and inquiries with professionalism and courtesy
- Helping customer to board on aircraft on time and safety
11.2015 - 03.2017
- Coordinated with other departments to resolve problems related to utilities
- Collaborated with other workers in completing tasks efficiently.
- Identified cost-effective solutions when dealing with utility problems.
- Helping the workers to get break when the line still running to keep up the daily target
- Helping the workers Operated heavy machinery such as forklifts and backhoes in order to complete required tasks safely
- Report to the office the daily reported at the end of the day
Telecommunication Network Advisor Specialist
05.2010 - 09.2015
- Vodacom drc, Gombe, kinshasa/drc
- Developed methods for transforming raw datasets into actionable insights that inform decision making processes
- Advising customers (clients) to buy and using company services and products over phone
- Training clients how to use and benefice the new company product and service before and during the out service
- Managed Internet service providers accounts in order to ensure optimal performance levels
- Repaired faulty equipment when necessary by replacing outdated components or reconfiguring settings
- Provided technical support to customers experiencing difficulty with their data networks
- Collaborated with other departments in order to develop strategies for improving overall efficiency of the organization's IT infrastructure.
11.2008 - 05.2011
- Created presentations outlining the benefits of various service options for prospective clients
- Facilitated client service (calls,messages et data service, goals and objectives, and presented tailored advice solutions
- Participated in professional development courses and seminars related to industry trends and developments
- Resolved all customers problems or issues over phone and satisfaction to make clients happy
- Diagnosed problems with legacy phone systems using diagnostic tools such as tone generators
- Performed system backups, software upgrades, hardware replacements, and patching of devices on the network
- Implemented security protocols to protect against unauthorized access to confidential data transmitted over the network
- Associate Degree In telecommunications and Network informatique
- Esmicom , Kinshasa/ dr Congo
- High School Diploma
- LeBrio, kinshasa/ dr congo
Education
Master of Science - Cyber Security
DSDT
09.2023
Bachelor Of Science (B.S - telecommunications and informatique
ESMICOM
09.2014
Skills
- Time Management
- Local Routes Understanding
- Customer care
- Double and Triple Trailers
- Accounting
- Process Payments
- Shipping and Packaging
- Vehicle Systems
- Customer presentations
- Account servicing
Timeline
03.2023 - Current
Delivery Driver Specialist
Amazon Dsp
12.2021 - 11.2024
Driver
Fedex
12.2020 - 11.2021
Ramp Ageant Team Leader
United Airlines
06.2020 - 12.2020
Ticket Agent
airline
06.2018 - 11.2019
customer service
05.2017 - 12.2017
11.2015 - 03.2017
Telecommunication Network Advisor Specialist
05.2010 - 09.2015
11.2008 - 05.2011
Bachelor Of Science (B.S - telecommunications and informatique
ESMICOM
Master of Science - Cyber Security
DSDT
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