Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dileep jayamanna

CAYMAN ISLAND

Summary

At Kimpton Seafire Resort + Spa, I spearheaded banquet operations, enhancing efficiency and client satisfaction through innovative management and technology integration. My leadership not only increased revenue but also fostered a team adept in customer service and problem-solving, underscoring my expertise in event management and operational efficiency.

Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Experienced with coordinating and executing large-scale events with precision. Utilizes strong leadership and planning skills to ensure seamless operations. Track record of enhancing guest experiences and driving team performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director of Banquet Operations

Kimpton Seafire Resort + Spa
02.2022 - Current
  • Collaborated with culinary teams to develop exceptional menus tailored to clients'' specific requirements and preferences.
  • Mentored junior staff members to develop their leadership abilities while reinforcing company values throughout daily operations.
  • Streamlined banquet operations for increased efficiency, introducing innovative management techniques and cutting-edge technology.
  • Managed large-scale banquets with precision, ensuring seamless execution of complex logistics and tight deadlines.
  • Developed strong relationships with vendors, negotiating favorable contracts for catering supplies, linens, audiovisual equipment, and decorations.
  • Increased overall revenue by identifying opportunities to upsell clients on additional services and amenities.
  • Oversaw financial aspects of banquet operations, including budgeting, forecasting, cost control measures, and revenue generation strategies.
  • Conducted regular performance evaluations for team members in order to identify areas requiring improvement or additional support while also recognizing outstanding contributions.
  • Enhanced banquet service quality by implementing new staff training programs and refining event planning processes.
  • Recruited top talent for the banquet team by conducting thorough interviews and identifying candidates who possessed excellent customer service skills and a strong work ethic.
  • Coordinated with event planners on all aspects of function organization from room setup to menu selection in order to provide personalized experiences for each client.
  • Boosted client satisfaction by consistently delivering memorable events that exceeded expectations in terms of service, presentation, and ambiance.
  • Effectively liaised with cross-functional teams such as sales, marketing, human resources and finance to ensure alignment on event goals and objectives.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated with catering staff to deliver food services for special events and functions.

Banquet Manager

Kimpton Seafire Resort + Spa
02.2020 - 03.2022
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Directed and managed banquet functions for over 1000-person event.
  • Increased guest satisfaction by anticipating needs and providing exceptional service during events.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
  • Coordinated with vendors to provide seamless event experiences, from setup to teardown.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Conducted post-event evaluations to assess performance and identify areas for improvement.
  • Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.

Banquet Captain

Kimpton Seafire Resort + Spa
09.2016 - 02.2020
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
  • Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Managed inventory of banquet equipment, ensuring availability and quality for events.
  • Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Processed customer payments to accurately record transactions.

Food and Beverage Manager

Grand Cayman Beach Suits
03.2013 - 09.2016
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
  • Increased restaurant efficiency, streamlining inventory management processes to ensure optimal stock levels and reduce waste.
  • Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
  • Streamlined reservation process, incorporating online booking system that improved customer convenience and satisfaction.

Bartender

Hyatt Regency
02.2012 - 03.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Food and Beverage Server

Colombo Hilton
04.2008 - 02.2012
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Adhered to health and safety standards while handling food and beverages.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Addressed and handled customer complaints in polite and professional manner.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.

Assistant Server

Colombo Hilton
01.2006 - 04.2008
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Contributed to increased table turnover by quickly clearing and resetting tables after guests'' departure.
  • Collaborated with kitchen staff to ensure accurate order preparation, addressing any special requests from guests.
  • Assisted in inventory management by restocking supplies as needed or reporting low stock levels to supervisors.
  • Participated in ongoing training sessions and workshops to improve knowledge, skills, and overall job performance as an Assistant Server.
  • Supported team members during peak hours, facilitating smooth service flow and minimizing wait times.
  • Anticipated guest needs by refilling beverages before they were empty and offering additional items at appropriate times.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Swiss Lanka Hotel School
Colombo Srilanka
02-2000

GED -

DMC College
Colombo Srilanka
04-1998

Skills

  • Creativity and innovation
  • Event management
  • Technology proficiency
  • Vendor negotiations
  • Budgeting expertise
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Decision-making
  • Operational efficiency
  • Staff training
  • Cost controls

Certification

  • Restaurant Revenue Management Certificate – Cornell University School of Hotel Administration.
  • Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • ServSafe Food Handler's Certification


Awards

  • Restaurant Employee of the Year -2012 Cayman Stingray Tourism Award
  • Manager Of the Year 2014- Cayman Stingray Tourism Award
  • Manager of the Year - 2020
  • Manager of the Year - 2023

Timeline

Director of Banquet Operations

Kimpton Seafire Resort + Spa
02.2022 - Current

Banquet Manager

Kimpton Seafire Resort + Spa
02.2020 - 03.2022

Banquet Captain

Kimpton Seafire Resort + Spa
09.2016 - 02.2020

Food and Beverage Manager

Grand Cayman Beach Suits
03.2013 - 09.2016

Bartender

Hyatt Regency
02.2012 - 03.2013

Food and Beverage Server

Colombo Hilton
04.2008 - 02.2012

Assistant Server

Colombo Hilton
01.2006 - 04.2008
  • Restaurant Revenue Management Certificate – Cornell University School of Hotel Administration.
  • Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • ServSafe Food Handler's Certification


Awards

  • Restaurant Employee of the Year -2012 Cayman Stingray Tourism Award
  • Manager Of the Year 2014- Cayman Stingray Tourism Award
  • Manager of the Year - 2020
  • Manager of the Year - 2023

High School Diploma -

Swiss Lanka Hotel School

GED -

DMC College
Dileep jayamanna