Diondra Moore
Louisville
Summary
Highly motivated professional with a strong desire to leverage existing skills and acquire new ones in a dynamic work environment. Committed to contributing to the success of a great company by utilizing expertise and continuously expanding knowledge. Eager to take on new challenges and make a meaningful impact through dedication, adaptability, and a passion for growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
Charter Communictions (Spectrum)
05.2019 - 11.2024
- Resolving customer technical cable and video service issues, including repair, billing, and accounts
- A tech-savvy problem solver who can multitask to repair a variety of services and equipment
- Internet/ Voice Repair
Customer Service Representative
CRF
01.2017 - 06.2019
- Made outbound calls to customers who donate to different charities to get them to donate again
- In this job I had to do a lot of data entry
- Also I had to keep track of customer accounts and how much they have donated
Education
High school diploma or GED -
Pathfinder's School Of innivation
Louisville, KY12.2024
Skills
- Communication skills
- Problem Solving
- Microsoft
- Excellent attention to detail
- Troubleshooting
- Team Work
- Data Entry
- Computer networking
- Fast Learner
- Technical support
- Time Management
- Analysis skills
- Guest services
- Windows
- Customer Support
- Front desk
- Customer Service
- Office Experience
- Computer Skills
- Call Center
- Data collection
Cash Handling
Certification
- AED Certification
- CPR Certification
Personal Information
Authorized To Work: US
Timeline
Call Center Representative
Charter Communictions (Spectrum)
05.2019 - 11.2024
Customer Service Representative
CRF
01.2017 - 06.2019
High school diploma or GED -
Pathfinder's School Of innivation
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