DOMA SHERPA
GEORGE TOWN
Summary
"Enthusiastic and dedicated Food and Beverage Server with experience in high-paced restaurant environments. Skilled in delivering exceptional customer service, managing orders efficiently, and maintaining a clean and welcoming dining area. Committed to enhancing guest satisfaction and contributing to the success of the team."
Overview
7
7
years of professional experience
Work History
Food And Beverage Server
AI LA KEBAB, CAYMAN ISLAND
02.2024 - Current
- Responsibilities:
- Greeting and serving customers, taking orders, and ensuring a positive dining experience.
- Understanding the menu offerings, including ingredients, preparation methods, and recommendations.
- Taking and placing orders accurately to ensure customers receive the correct items.
- Serving food and drinks promptly and ensuring they are presented well.
- Processing payments and managing cash registers, including handling tips appropriately.
- Following health and safety regulations to maintain cleanliness in the dining area and kitchens.
- Collaborating with kitchen staff, hosts, and other servers to provide efficient service.
- Addressing customer concerns or complaints effectively and efficiently.
BARISTA
MITINI CAFE, KATHMANDU, NEPAL
01.2021 - 01.2023
- Greet customers with a friendly and welcoming attitude.
- Take customers order and provide recommendation beses on their preference.
- Prepare and brew various coffee beverages including expresso, cappuccino and late art.
- Maintain a high standard of quality for all beverages served.
- Regularly clean and mantain equipment to insure the freshness and taste of the coffee.
- Monitor and restock coffee beans, milks, syrup, and other suppliers.
- Communicate effectively with colleagues and management to any issue or concern.
- Train new baristas on coffee preperation technique customer service standards.
SERVER
MONGOLIAN HOTEL AND RESTURANT, KATHMANDU, NEPAL
01.2019 - 01.2021
- Offer a warm and friendly welcome, helping guest feel like home and comfortable from the moment they arrive.
- Assist guest with the check-in and check out process.
- Handle reservation inquiries, modification and cancellations insuring that the hotels booking system is accurate and up to date.
- Be knowledgeable about the hotel service, and local attractions and answer question, make recommendation and provide direction to help guest make the most of their stay.
- Respond to guest request promptly, whether its for extra towels, room service or other special accommodations.
- Concierges, assisting guest with resturant reservation, booking tours, arranging transportation and meeting other specific needs.
- Resolve issue or complaints effeciently to the guest satisfaction.
- Managing guest profile, handling paper works, and insuring that records are kept up to date.
- Responsible for monitoring the security up the hotel and responding to emergencies or safety concers.
Education
High School degree - undefined
MOUNT VALLEY ACADEMY
DOLAKHA01.2020
Skills
- Excellent communicatio and collaboration with team members
- Strong organization and multitasking abilities
- Attention to detail
- Multitasking strength
- Internet and social
- Expertise in brewing coffee
- Extensive knowledge of coffee beans, roast and brewing technique
- Food handling safety
- POS system operation
- Task prioritization
- Cleaning and sanitizing
- Strong work ethic
LANGUAGES
English, Nepali, Hindi
ADDITIONAL INFORMATION
- Basic hospitality training (International Hotel Training School, Kathmandu, Nepal)
- Microsoft office package traning ( Manandhar Computer Institute)
- Barista ( Mitini Academy)
Timeline
Food And Beverage Server
AI LA KEBAB, CAYMAN ISLAND
02.2024 - Current
BARISTA
MITINI CAFE, KATHMANDU, NEPAL
01.2021 - 01.2023
SERVER
MONGOLIAN HOTEL AND RESTURANT, KATHMANDU, NEPAL
01.2019 - 01.2021
High School degree - undefined
MOUNT VALLEY ACADEMY
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