Domineau Burke
Virgie
Summary
Dynamic professional with a proven track record in customer service, recognized for enhancing client satisfaction through effective problem-solving and teamwork. Skilled in maintaining organized operations and fostering collaboration, I excel in delivering exceptional service while adhering to high-quality standards. Committed to continuous improvement and operational efficiency.
Overview
2
2
years of professional experience
Work History
Cross Functional Team Member
Thankful Hearts Food Pantry
06.2024 - 06.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Conducted product demonstrations, enhancing customer engagement and interest.
Assistant
Big Sandy Community and Technical College
02.2023 - 06.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Improved data management by creating comprehensive databases for easier access to critical information.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service
Walmart
10.2023 - 01.2024
- Maintained relationships with clients through punctuality and excellent customer service.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Developed knowledge base for customer service reps, reducing resolution time.
- Provided exceptional customer service to drive satisfaction.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
- Delivered exceptional customer service, exceeding member expectations consistently.
- Provided excellent customer service by addressing concerns and answering inquiries promptly.
Education
No Degree - Accounting And Finance
Big Sandy Community And Technical College
Pikeville, KY05-2026
Skills
- Customer service
- Positive attitude
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Leadership qualities
- Task prioritization
Timeline
Cross Functional Team Member
Thankful Hearts Food Pantry
06.2024 - 06.2025
Customer Service
Walmart
10.2023 - 01.2024
Assistant
Big Sandy Community and Technical College
02.2023 - 06.2024
No Degree - Accounting And Finance
Big Sandy Community And Technical College
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