Dominic Torres

Operated UPS vehicles to transport airline pilots from aircraft to designated locations, ensuring timely and safe transfers while delivering exceptional customer service. Skillfully navigated through UPS Worldport property during peak hours, with a strong focus on delivering exceptional service.

• Maintained 100% on time arrival over 5 months reducing wait times by 15%, increasing customer satisfaction.
• Promoted safe driving habits within Worldport by consistently following traffic laws and regulations.
• Inspected and cleaned the vehicle daily, reducing passenger complaints about cleanliness by 100% over 5 months.
• Documented mileage and conducted vehicle inspections before each shift
• Successfully responded to and implemented last-minute instructions with a 100% compliance rate, ensuring smooth operations and on-time arrivals.

As a package handler I was tasked with quickly and efficiently processing packages within UPS Worldport. This role is essential for ensuring that packages are properly sorted, loaded, and unloaded to reach their destinations on schedule. It demands physical endurance, keen attention to detail, and the ability to thrive in a fast-paced environment

• Achieved a 0% incident rate for over 16 consecutive months by strictly adhering to safety regulations.
• Increased package handling efficiency by 20%, reducing average sorting time from 20 minutes to 15 minutes per can unloaded.
• Aided in up to 15 others in the unload operation decreasing unload times by 15% per load.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
• Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Played a key role in ensuring an excellent customer experience by preparing food, keeping a clean and inviting environment, and offering friendly and efficient service. I worked in multiple positions throughout the restaurant, including the kitchen, service line, and dining area

• Handled an average of 75 customer orders per shift, maintaining a 99% accuracy rate in order processing and payment collection.
• Successfully managed up to 15 simultaneous orders during peak hours, reducing wait times by 30% and maintaining an average preparation time of under 3 minutes per order.
• Achieved a 100% pass rate on all health inspections by maintaining rigorous cleanliness and sanitation standards.
• Increased customer satisfaction ratings by 10% by ensuring a clean and welcoming dining environment, resulting in more positive reviews.