- I enjoy sketching, drawing, puzzles, crocheting and reading which helps improve my creativity and attention to detail
Domonique Hamblin
Louisville
Summary
Dynamic professional with a proven track record at Sanctuary Massage and Spa, adept in interpersonal communication and problem-solving. Excelled in maintaining high service standards, resolving customer disputes with empathy, and enhancing customer engagement through creative techniques. Skilled in both team collaboration and independent work, demonstrating adaptability and punctuality across diverse roles.
Overview
12
12
years of professional experience
Work History
Spa Manager
Sanctuary Massage and Spa
12.2022 - Current
- Spa set up and maintaining cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Training and mentoring staff members to achieve optimal performance levels and maintain high standards of service.
- Greeting/checking in clients, making and receiving phone calls. Scheduling appointments and assessing schedule for technical error.
Customer Service Representative
Spectrum
08.2018 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales
Jeff Wyler Dixie Chevrolet
01.2017 - 01.2018
- Approached potential customers identified what they were looking for and fulfilled their needs.
- Implemented creative sales techniques to increase customer engagement.
- logged communication and followed up with prospects of the company.
SRNA
Golden Living Nursing Home
01.2013 - 01.2016
- Worked effectively in fast-paced environments.
- Worked independently and within a team environment.
- Provided daily care to between fourteen to twenty individuals.
- Assisted nurses with patients when needed.
Education
Bachelor of Science - Dental Hygiene
University of Louisville
Louisville, KY05-2027
Associate of Science - Science
Jefferson Community And Technical College
Louisville, KY08-2024
Skills
- Interpersonal communication
- Problem solving
- Punctuality
- Active listening
- Adaptability
Interests
Timeline
Spa Manager
Sanctuary Massage and Spa
12.2022 - Current
Customer Service Representative
Spectrum
08.2018 - 03.2021
Sales
Jeff Wyler Dixie Chevrolet
01.2017 - 01.2018
SRNA
Golden Living Nursing Home
01.2013 - 01.2016
Bachelor of Science - Dental Hygiene
University of Louisville
Associate of Science - Science
Jefferson Community And Technical College
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