- Youth Development Programs
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Outdoor Recreation
- Team Sports
- Watching Movies and TV Shows
- Gym Workouts
Donald Grimes Jr.
Shelbyville
Summary
Over sixteen years of leadership experience from food service, customer service, pest control, and certified field training. Of those sixteen years of leadership, close to eight of those years have been with Rentokil. The other nine years have been at Chick-Fil-A and Best Buy. The ability to be a compassionate listener and provide our team and customers excellent service is my core operational procedure. With my vast amount of experience I have no doubt I could positively contribute to the team in an expanded leadership capacity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Field Trainer
Rentokil Terminix
06.2017 - Current
- Oversee training and onboarding of new hires into our district
- Successfully trained new hires and increased retention rates for our district
- Maintain service levels in excess of 90% and CSC scores of 90% or better
- Enhanced trainee performance by implementing hands-on training methods and real-world examples.
- Responsible for the development and performance of our trainees
- Evaluated trainees'' performance regularly, providing constructive feedback to encourage growth and improvement.
- Collaborated with management to identify areas of improvement, designing appropriate educational solutions.
- Promoted a positive learning environment through engaging activities and interactive discussions.
Customer Service Associate / Asset Protection Specialist
Best Buy
04.2014 - 05.2017
- Service Desk -
- Customer Support -
- Shrink Management -
- Customer Returns -
- Cashier -Data input -
- Planned, executed, and/or supported protection plans, and/or credit card sales, data entry, and shrink reduction
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Controlled reduction of loss inventory by protecting company assets.
- Patrolled store departments to check for suspicious activities.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Certified Trainer
Chick-Fil-A
08.2010 - 05.2014
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established and maintained quality control standards.
- Maintained organization of documents, materials, and equipment.
- Top producer in sales as a store associate
- Provided top notch assistance for our customers
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
Education
High School Diploma -
Batavia High School
Batavia, OH05-2009
Skills
- Interpersonal Skills
- Conflict Management
- Multi-tasking
- Dependable
- Enthusiastic
- Congenial
- Quick learner
- Efficient
- Persistent
- Leader
- POS
- Training facilitation
- Team collaboration
- Problem-solving aptitude
- Trainer
- Quality assurance
- Technical
- Data analysis
- Supportive
- Customer service
- Pesticide application
Certification
- A7A Pest Control Applicator Lic., Present
- 3A Lawn and Ornamental Lic., Present
Competencies
- Social Intelligence
- Interpersonal Skills
- Conflict Management
- Multi-tasking
- Dependable
- Enthusiastic
- Congenial
- Cool under pressure
- Quick learner
- Efficient
- Persistent
Skillset
- Compassionate Leadership
- Communication a Priority
- Lead with Decisiveness
- Networking
- POS
- Trainer
- Technical
- Supportive
Hobbies and Interests
- Church Related Events
- Sports
- Exercise
- Continued Education
- Family Events
Interests
Timeline
Certified Field Trainer
Rentokil Terminix
06.2017 - Current
Customer Service Associate / Asset Protection Specialist
Best Buy
04.2014 - 05.2017
Certified Trainer
Chick-Fil-A
08.2010 - 05.2014
High School Diploma -
Batavia High School
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