Donald Herm Jr
Shelbyville
Summary
Results-driven sales professional with expertise in sales strategy development, market analysis, and relationship building. Consistently achieved sales goals through effective communication and proactive outreach.
Sales professional with history of successfully growing territory sales and enhancing customer satisfaction. Known for strategic planning, relationship management, and consistently achieving sales goals. Focused on collaborative team efforts and delivering exceptional results while adapting to changing market dynamics. Possesses strong negotiation skills and proactive, results-driven attitude.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Territory Sales Representative
Empire Auto Parts
Shelbyville, KY
04.2025 - Current
- Developed strong product knowledge to effectively communicate features and benefits to customers.
- Built and maintained relationships with local automotive businesses to enhance client satisfaction.
- Executed territory sales strategies, achieving personal sales goals through proactive outreach efforts.
- Conducted market analysis to identify trends and opportunities for business growth within assigned area.
- Collaborated with team members to share insights and improve overall sales techniques and strategies.
- Provided feedback on customer preferences, contributing to product offerings and inventory management decisions.
Parts Manager
Precision Collision
Louisville, Ky
01.2024 - 04.2025
- Managed inventory levels to ensure adequate stock of parts for efficient operations.
- Coordinated procurement of parts from suppliers, maintaining strong vendor relationships.
- Oversaw training and development of staff in parts handling and safety protocols.
- Implemented process improvements that enhanced order accuracy and reduced turnaround time.
- Streamlined parts retrieval processes, increasing efficiency in daily operations.
- Developed scheduling systems for parts delivery, optimizing workflow across departments.
Parts Manager
Caliber Collision
Shepherdsville, KY
06.2023 - 01.2024
- Monitored performance metrics to identify areas for operational enhancements and cost savings.
- Fostered a collaborative environment through effective communication with technicians and management teams.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Parts Manager
Hardin County Honda
Elizabethtown, KY
03.2022 - 06.2023
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Education
Accounting And Business Management
Daymar College
Louisville, KYHigh School Diploma -
Atherton High School
Louisville, KY05-1990
No Degree - Accounting And Finance
Sullivan University
Louisville, KYSkills
- Sales strategy development
- Product knowledge
- Territory management
- Lead generation
- Market research
- Competitor analysis
- Business solutions
- Account servicing
- Technical aptitude
- Customer training
- Promotions development
- Call campaigns
- Sales data tracking
- Contract negotiation
- Point of sale operation
- Processing payments
- Opening and closing procedures
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Relationship building
- Team building
- Task prioritization
Timeline
Territory Sales Representative
Empire Auto Parts
04.2025 - Current
Parts Manager
Precision Collision
01.2024 - 04.2025
Parts Manager
Caliber Collision
06.2023 - 01.2024
Parts Manager
Hardin County Honda
03.2022 - 06.2023
Accounting And Business Management
Daymar College
High School Diploma -
Atherton High School
No Degree - Accounting And Finance
Sullivan University