Donald Soper
Cynthiana,Ky
Summary
I have 20 years of experience, including as a Parts Specialist and as an Assistant Parts Manager in industries including Automotive Dealers, parts stores, and custodial work.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Manager
O Reilly Automotive Inc
03.2021 - Current
- Led team initiatives to enhance operational efficiency and productivity across departments.
- Streamlined communication between departments, fostering collaboration and timely project completion.
- Analyzed performance metrics to identify areas for improvement, driving strategic adjustments in operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Stocker/Cashier
Tractor Supply Company
07.2020 - 02.2021
- Organized stock inventory to ensure efficient product availability and minimize discrepancies.
- Collaborated with team members to streamline restocking processes and enhance store presentation.
- Trained new staff on stocking procedures, improving onboarding process and team performance.
Parts Specialist
Koi
10.2019 - 03.2020
- Managed inventory levels, ensuring accurate stock availability for customer demands.
- Assisted customers in identifying and sourcing automotive parts effectively.
- Trained new staff on product knowledge and point-of-sale systems.
- Streamlined order processing, reducing turnaround time for customers.
Deli Clerk
Meijer
05.2015 - 11.2015
- For the hot bar cut cold meat and cheese for customers clean up the dining area and ring out customers
Customer Service
Xerox
09.2013 - 01.2015
- My job was to take phone calls from humana insurance and find out why insurance claims did not pay to make payments on there bills and to make sure they were able to get perscriptions filled
Parts Specialist
O'Reilly Auto Parts
10.2012 - 01.2013
- Sold spare or replacement parts. Found part stock numbers and prices. Located parts by looking at catalogs and computers. Assisted customers select parts. Provided price quotes. Filled customer orders from stock. Set up orders for delivery. Prepared invoices and sales slips. Received cash or credit card payment. Helped maintain stock. Received and shipped parts. Examined returned parts for defects.
Assistant Parts Manager
Jeff Jones Motors
06.2009 - 03.2011
- Sold spare or replacement parts. Found part stock numbers and prices. Located parts by looking at catalogs and computers. Assisted customers select parts. Provided price quotes. Filled customer orders from stock. Filled telephone orders. Set up orders for shipment, pickup and delivery. Prepared invoices and sales slips. Received cash or credit card payment. Verified back orders. Assisted service technicians select parts.
Asst Manager
AutoZone
07.2006 - 11.2008
- Directed sales workers. Coordinated work activities. Managed budgets. Performed personnel duties such as training, discipline and job termination. Monitored staff performance. Met sales goals. Assisted staff with difficult or complex tasks. Planned work schedules. Assigned worker duties. Attended company meetings. Supported corporate policies. Built sales relationships with customers.
Asst Manager
Advance Auto Parts
09.2002 - 05.2006
- Led a successful sales team. Managed a department. Performed personnel duties such as training, evaluation, discipline and job termination. Greeted and assisted customers. Responded to customer questions and complaints. Directed workers in sales, inventory and customer service. Inventoried stock. Mentored staff and helped them handle difficult sales. Assigned duties to workers. Enforced health and safety rules. Authorized payments and merchandise returns. Ensured merchandise was correctly priced and displayed.
Custodian
Bryan Station Middle School
10.1999 - 10.2002
- Kept interior and exterior property clean and orderly. Notified management of repair needs. Maintained sidewalks and entryways. Moved and dusted furniture and fixtures. Locked doors after hours. Maintained restrooms. Gathered and disposed of trash. Washed and relined waste containers. Followed procedures for using chemical cleaners and power equipment. Followed specs when preparing cleaning solutions. Complied with all regulations and corporate custodial guidelines. Cleaned and performed preventative maintenance on custodial equipment.
Education
High school or equivalent -
Skills
- Catalogs, Credit, Delivery, Sales, Telephone Skills, Budgeting, Meeting Facilitation, Personnel, Policy Analysis, Customer service, Doors, Inventory Management, Safety
- Customer service
- Money handling
- Decision-making
- Problem-solving
- Customer relations
- Task delegation
- Workload management
- Retail operations
- Employee scheduling
- Recruiting and interviewing
Certification
driver's license
ADDITIONAL INFORMATION
Skills
Timeline
Assistant Manager
O Reilly Automotive Inc
03.2021 - Current
Stocker/Cashier
Tractor Supply Company
07.2020 - 02.2021
Parts Specialist
Koi
10.2019 - 03.2020
Deli Clerk
Meijer
05.2015 - 11.2015
Customer Service
Xerox
09.2013 - 01.2015
Parts Specialist
O'Reilly Auto Parts
10.2012 - 01.2013
Assistant Parts Manager
Jeff Jones Motors
06.2009 - 03.2011
Asst Manager
AutoZone
07.2006 - 11.2008
Asst Manager
Advance Auto Parts
09.2002 - 05.2006
Custodian
Bryan Station Middle School
10.1999 - 10.2002
High school or equivalent -
Similar Profiles
Jasmin IbarraJasmin Ibarra
Parts Counter Sales Person at O Reilly Automotive IncParts Counter Sales Person at O Reilly Automotive Inc
Aryell WilliamsAryell Williams
Cashier at O Reilly Automotive IncCashier at O Reilly Automotive Inc
Jaime Ruiz GonzalezJaime Ruiz Gonzalez
Parts Specialist at O Reilly Automotive IncParts Specialist at O Reilly Automotive Inc
Dana DoyleDana Doyle
Customer Service Rep and Customer Service Supervisor at Leggett & Platt Customer ServiceCustomer Service Rep and Customer Service Supervisor at Leggett & Platt Customer Service
Nina OwsleyNina Owsley
Manager at SNP Care ManagementManager at SNP Care Management