Doneen Orr
Louisville
Summary
Versatile Medical Assistant proficient in clinical support, patient communication, and insurance verification. Strong background in administrative coordination and data accuracy, consistently facilitating effective patient care and operational excellence.
Overview
10
10
years of professional experience
Work History
Inbound Contact Representative
Humana Insurance Company
Louisville
12.2022 - Current
- Delivered resolution-focused customer service through clear communication in a high-volume call environment
- Assisted members with insurance benefits, coverage questions, and claims support through inbound calls
- Documented interactions in electronic systems to ensure compliance with company policies
Client Registration Representative
Visiting Nurses Association
Louisville
01.2023 - 11.2025
- Registered new clients while verifying demographic, insurance, and intake information to ensure accurate records
- Communicated with patients, families, and clinical staff to ensure accurate, timely service setup and support
- Coordinated onboarding documentation for home health services, facilitating seamless client transitions
Certified Medical Assistant / Certified Medical Administrative Assistant
Physical Medicine and Rehabilitation
Louisville
11.2016 - 10.2020
- Managed electronic health records and ensured accuracy of clinical documentation to uphold compliance and improve patient care
- Coordinated front office administrative tasks, including scheduling, patient registration, and insurance verification, to streamline patient intake
- Supported providers during patient care, exams, and clinical procedures to enhance patient experience
- Supported efficient patient flow between clinical and administrative operations
Education
Certificate - Medical Billing And Coding
Med-Certs
Livonia, MI04-2026
Associate of Science - Medical Assisting
Kentucky College of Technology
Louisville, KY01-1999
Skills
- Medical Billing & Insurance Processes
- Electronic Health Records (EHR)
- Patient Intake & Scheduling
- Insurance Verification & Claims Support
- Customer Service & Communication
- Patient registration
- Customer service
- Electronic health records
- Insurance verification
- Regulatory compliance
- Communication skills
- Administrative support
- Empathy and patience
- Assertiveness
- Data entry proficiency
- Cross-cultural sensitivity
- Strong interpersonal skills
- Account updating
- Call documentation skills
- Logging call information
- Quality assurance controls
- Customer account updates
- Answering questions
- Call center customer service
- Problem-solving skills
- System documentation
- Call handling
- Appointment scheduling
- Cash handling
- Complaint resolution
- Customer support
- [Software] CRM system expert
- CRM navigation
- Quality assurance
- Providing customer support
References
Available upon request
Timeline
Client Registration Representative
Visiting Nurses Association
01.2023 - 11.2025
Inbound Contact Representative
Humana Insurance Company
12.2022 - Current
Certified Medical Assistant / Certified Medical Administrative Assistant
Physical Medicine and Rehabilitation
11.2016 - 10.2020
Certificate - Medical Billing And Coding
Med-Certs
Associate of Science - Medical Assisting
Kentucky College of Technology