Donique Brooks
George Town,Cayman Islands
Summary
A Professional with broadminded experience in managing employee related concerns, employee selection processes, and performance management processes. Having over 6 years of experience assisting with and fulfilling organizational needs and requirements and a proven track record of excellent personal, communication, and expertise to lead and improve organizational processes. I am Skilled at building relationships with clients and employees across all levels of an organization and building long-term client relationships through a "hands-on" approach and commitment to service.
Overview
14
14
years of professional experience
Work History
BOARD SECRETARY (non Salaried)
Sigma Beta Delta (Honor Society
Savannah, Grand Cayman, Cayman Islands
10.2022 - Current
- Attend board meetings and take detailed minutes, documenting key discussions, decisions, and action items.
- Distribute the minutes to board members after the meeting for review and approval.
- Maintain accurate and organized records of all board meetings, including minutes, attendance records, and other relevant documents. Safeguard important documents, bylaws, and official correspondence.
- Serve as the primary point of communication between the board members and the organization.
- Facilitate the dissemination of information to board members and various stakeholders.
OFFICE ADMINISTOR /HUMAN RESOURCE OFFICE ASSISTANT
CARIBBEAN SECURITY MONITORING & INSTALLATION LTD.
George Town, Cayman Islands
01.2020 - Current
- Oversee daily office operations to ensure smooth functioning.
- Maintain an organized office environment, including filing and data management.
- Serve as the first point of contact for clients, addressing inquiries and providing information about services.
- Manage customer communications, including phone calls, emails, and in-person visits.
- Schedule appointments and coordinate installations or maintenance services for security systems.
- Organize meetings and prepare necessary materials.
- Maintain accurate records of client accounts, contracts, and service agreements.
- Document service requests and ensure follow-up as needed.
- Assist with invoicing, billing, and financial record keeping. Track payments and manage accounts receivable.
- Ensure that the office complies with relevant regulations and safety standards.
- Prepare reports on sales, service metrics, and other key performance indicators for management review.
- Assist with data analysis to identify trends and improve service delivery
HUMAN RESOURCE OFFICE INTERN
CARIBBEAN SECURITY MONITORING & INSTALLATION LTD.
George Town, Cayman Islands
08.2017 - 12.2019
- Facilitated the onboarding process for new hires, including paperwork and orientation.
- Assisted in administering employee benefits programs and addressing employee inquiries related to benefits.
- Supported the implementation and communication of HR policies and procedures within the organization.
- Handled basic employee relations matters and acted as a point of contact for employee questions or concerns.
HR ASSISTANT (Part Time)
O & R LIQOUR AND DISTRIBUTION
Clarendon, Jamaica
01.2014 - 08.2017
- Assisted in the recruitment process by screening resumes, scheduling interviews, and coordinating candidate communication.
- Facilitated the onboarding process for new hires, including paperwork and orientation.
- Managed employee records, updating information, and ensuring compliance with confidentiality policies.
- Prepared and posted job openings to appropriate job sites and newspapers.
- Developed and maintained training materials and benefits packets for new hires.
CUSTOMER SERVICE AGENT (Part Time)
BIO-LIFE ENERGY SYSTEMS
Kingston, Jamaica
09.2014 - 12.2014
- Managed time effectively to handle a high volume of customer inquiries and requests.
- Demonstrated empathy and understanding towards customer concerns, aiming to create a positive customer experience.
- Identified opportunities to promote additional products or services that may benefit the customer.
- Resolved conflicts or misunderstandings with customers diplomatically and professionally.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Helped clients navigate online systems within established frameworks to obtain services.
FLOOR MANAGER
VALU-RITE PHARMACY
St. Catherine, Jamaica
10.2010 - 09.2012
- Supervised and managed the performance of team members, ensuring they adhere to policies and procedures.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Provided training and guidance to staff members, ensuring they are equipped with the necessary skills to perform their roles effectively.
- Ensured high levels of customer satisfaction by monitoring and addressing customer inquiries and concerns.
- Generated and analyzed reports on key performance indicators, providing insights for improvement and decision-making.
Education
Master of Arts - Education
THE MICO UNIVERSITY COLLEGE
Kingston, Jamaica02-2026
Master of Arts - Human Resources Management
INTERNATIONAL COLLEGE OF THE CAYMAN ISLANDS
Savannah, Grand Cayman05-2023
Some College (No Degree) - Certificate: Project Management
THE UNIVERSITY OF THE WEST INDIES
Mona, Kingston03-2023
Certificate - Human Resources Management
UNIVERSITY OF THE WEST INDIES OPEN CAMPUS
George Town, Grand Cayman03-2018
Bachelor of Science - International Relations & Human Resources Manageme
THE UNIVERSITY OF THE WEST INDIES
Mona, Kingston10-2015
Skills
- Bamboo Hr
- QuickBooks
- Sales & Upselling
- Inter-office communications
- Administrative Operations
- Microsoft Office
Accomplishments
- 2023 The James Manoah Bodden Award for Volunteerism
- 2022 Sigma Beta Delta International College of the Cayman Islands Chapter - (Secretary).
- 2021 Sigma Beta Delta International Honors.
- 2020 Rotaract Blue Grand Cayman- (Past Director).
- 2018 International College of the Cayman (ICCI) - President List.
- 2018 Member of the Cayman Islands Red Cross-National Intervention Team (N.I.T. First Responders).
Affiliations
- Cayman Islands Flag Football Association (CIFFA).
- Cayman Island Red Cross.
- Member of the Cayman Islands Red Cross-National Intervention Team (N.I.T First Responders).
- Rotaract Blue Grand Cayman (dismantled).
- Cayman Island Mangrove Ranger
Voluntary Services
- 2023 Cayman Island Mangrove Rangers.
- 2018 -2023- Kelly Holding Ltd
- 2017 Cayman Island Red Cross
- 2015 International Reggae Conference UWI Mona
- 2014 University of the West Indies Mona Blood drive
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Customer Service, Ibex - 6 weeks
Languages
English
Native language
Work Preference
Work Type
Full TimeWork Location
HybridTimeline
BOARD SECRETARY (non Salaried)
Sigma Beta Delta (Honor Society
10.2022 - Current
OFFICE ADMINISTOR /HUMAN RESOURCE OFFICE ASSISTANT
CARIBBEAN SECURITY MONITORING & INSTALLATION LTD.
01.2020 - Current
HUMAN RESOURCE OFFICE INTERN
CARIBBEAN SECURITY MONITORING & INSTALLATION LTD.
08.2017 - 12.2019
CUSTOMER SERVICE AGENT (Part Time)
BIO-LIFE ENERGY SYSTEMS
09.2014 - 12.2014
HR ASSISTANT (Part Time)
O & R LIQOUR AND DISTRIBUTION
01.2014 - 08.2017
FLOOR MANAGER
VALU-RITE PHARMACY
10.2010 - 09.2012
Master of Arts - Education
THE MICO UNIVERSITY COLLEGE
Master of Arts - Human Resources Management
INTERNATIONAL COLLEGE OF THE CAYMAN ISLANDS
Some College (No Degree) - Certificate: Project Management
THE UNIVERSITY OF THE WEST INDIES
Certificate - Human Resources Management
UNIVERSITY OF THE WEST INDIES OPEN CAMPUS
Bachelor of Science - International Relations & Human Resources Manageme
THE UNIVERSITY OF THE WEST INDIES
Similar Profiles
Dragon WilbanksDragon Wilbanks
Event Planner at Sigma Kappa Delta English Honor Society, ETA Chpt.Event Planner at Sigma Kappa Delta English Honor Society, ETA Chpt.
Cass WashingtonCass Washington
President at Beta Beta Beta National Biological Honor Society Nu Chi ChapterPresident at Beta Beta Beta National Biological Honor Society Nu Chi Chapter
Daniel NeuhausDaniel Neuhaus
VP Of Marketing at Delta Sigma Pi - Beta Iota ChapterVP Of Marketing at Delta Sigma Pi - Beta Iota Chapter