Donna Brummett

Customer service

Greet patients

Verify patient demographics and insurance information

Register patients

Obtain necessary document and signatures

Collect patient payments and balance cash drawer

Schedule patient appointments

Reschedule Physician's clinics as needed

Communicate with other departments to enhance patient experience

Ensure patient flow

Travel to outside clinics when necessary

• Improved customer satisfaction by implementing new menu options and providing excellent food presentation.
• Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
• Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
• Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
• Employee scheduling
• Stowing and organization of stock
• Worked closely with other department directors to enhance resident's experience
• Developed strategies to improve food service levels for handling 300 meals each day.

• Customer service
• Supplies and grocery orders
• Stowing and organization of stock
• Payroll
• Bill paying
• Bank deposits
• Employee scheduling
• Menu preparation
• Maintained excellent score on Health Department inspections
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
• Hired and trained new employees.
• Developed strategies to improve food service levels for handling 600 meals each day.

• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Built strong relationships with clients through consistent communication and excellent customer service.
• Expanded client base by actively prospecting for new business opportunities and generating referrals.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Bank deposits and payroll
• Managed approximately 30 incoming calls per day from customers