- Gardening
- Volunteering at the local homeless community action program
- Music I enjoy playing guitar
Donna Goff
Corbin
Summary
Proven Operations Manager with a track record of enhancing warehouse efficiency and safety at Amazon and MTI Trucking and Repair. Skilled in utilizing pallet jacks and leading teams to exceed productivity goals . Expert in fostering teamwork and collaboration, significantly reducing workplace accidents and improving performance outcomes.
Overview
30
30
years of professional experience
Work History
FC Associate
Amazon
07.2024 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Evaluated merchandise for irregularities, flaws or damage as a problem solver.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
Operations Manager/Dispatcher Coordinator
MTI Trucking and Repair
08.1994 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed and implemented strategies to maximize customer satisfaction.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Applied Science -
UNION COLLEGE
Barbourville, KY07-2026
Skills
- Warehouse safety
- Packing efficiency
- Loading and unloading
- Order picking
- Shipping procedures
- Pallet jack usage
- Teamwork and collaboration
- Motivated team player
- Safety processes and procedures
Interests
Timeline
FC Associate
Amazon
07.2024 - Current
Operations Manager/Dispatcher Coordinator
MTI Trucking and Repair
08.1994 - 07.2024
Associate of Applied Science -
UNION COLLEGE
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