Summary
Overview
Work History
Education
Skills
Timeline
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Donna Kidwell

Lebanon Junction

Summary

Dynamic and results-driven professional with a positive attitude and proven cash handling expertise. At Loves Travel Stop, I enhanced customer satisfaction and team productivity through effective leadership and problem-solving. Skilled in training and mentoring staff, I consistently fostered a collaborative environment that drove operational success. Flexible and dedicated to excellence in customer service.

Overview

4
4
years of professional experience

Work History

Shift Leader

Loves Travel Stop
02.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Lead Assistant Manager

Speedway Gas Station
01.2022 - 02.2023
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Enhanced team productivity by implementing efficient work processes and streamlining operations.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Assisted with new hire processing and existing training programs.

Education

GED

Americana Learning Center
Louisville, KY
09.2009

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule

Timeline

Shift Leader

Loves Travel Stop
02.2023 - Current

Lead Assistant Manager

Speedway Gas Station
01.2022 - 02.2023

GED

Americana Learning Center

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Donna Kidwell