Donna Kidwell
Lebanon Junction
Summary
Dynamic Shift Leader with proven expertise in staff supervision, inventory management, and customer service. Committed to enhancing operational efficiency and team productivity while ensuring high levels of customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Leader
Love's Travel Shop
Shepherdsville
02.2023 - Current
- Supervised staff during shifts to ensure efficient operations and customer service.
- Managed inventory levels and organized product displays for optimal presentation.
- Trained new employees on procedures and safety protocols in the shop.
- Resolved customer inquiries and complaintsto enhance satisfaction and loyalty.
- Coordinated daily tasks among team members for smooth workflow during busy periods.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Assisted in ordering supplies and monitoring stock levels to prevent shortages.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally using Blast.
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
Lead Assistant Manager
Speedway Gas Station
Lebanon Junction
01.2022 - 02.2023
- Supervised daily operations to ensure smooth workflow and efficient service.
- Trained team members on customer service best practices and operational procedures.
- Managed inventory levels, restocking supplies to maintain optimal stock availability.
- Assisted in scheduling staff shifts to meet business demands and coverage needs.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Conducted safety inspections to uphold compliance with company policies and regulations.
- Ensured that all safety regulations were followed at all times.
- Implemented strategies to improve customer service levels and increase sales revenue.
- Handled cash transactions accurately while ensuring proper security protocols were followed.
- Assisted in the recruitment, interviewing, and hiring of new employees.
- Managed inventory levels by conducting regular stock counts and ordering supplies when necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
GED -
Spalding University
Louisville, KY09-2009
Some College (No Degree) - Business Management
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Staff supervision
- Inventory management
- Employee training
- Customer service
- Cash handling
- Workflow coordination
- Customer service management
- Employee recognition
- Sales expertise
- Complaint resolution
Languages
American Sign Language
Limited
Timeline
Shift Leader
Love's Travel Shop
02.2023 - Current
Lead Assistant Manager
Speedway Gas Station
01.2022 - 02.2023
GED -
Spalding University
Some College (No Degree) - Business Management
Elizabethtown Community And Technical College