Donna Osborne
Louisville
Summary
Accomplished professional with a robust history in operational oversight and procurement strategies. Known for maximizing efficiency and ensuring timely service delivery, ready to leverage expertise to drive significant improvements in organizational performance.
Overview
27
27
years of professional experience
Work History
Director of Operations
Streamline Technologies, LLC
Louisville
10.2020 - Current
- Led accounting department, overseeing accounts payable and accounts receivable functions to ensure financial accuracy.
- Procured equipment for ongoing projects by evaluating suppliers to secure competitive pricing.
- Onboarded new subcontractors and clients, streamlining integration into operations.
- Ensured timely delivery of equipment to project locations.
Office Manager
Elmwood Management
Louisville
08.2022 - 03.2024
- Managed daily office operations and maintained organized workspaces.
- Managed accounts payable and receivable to maintain accurate financial records
- Recorded expenses for budgeting to ensure comprehensive cost tracking
Director of Operations
Clean Solutions
Louisville
06.2022 - 07.2023
- Scheduled client appointments to ensure timely service delivery
- Managed accounts payable and accounts receivable
- Trained team on air duct cleaning machine to enhance operational proficiency
- Monitored chemical inventory and initiated product replenishment
- Maintained client relations and resolved concerns to strengthen customer satisfaction
- Aided in carpet cleaning and mitigating water damage from burst pipes.
Controller
BG Sanitizing
Louisville
04.2020 - 12.2021
- Coordinated accounts payable and receivable processes to ensure accurate financial reporting
- Cultivated and maintained client relations to support ongoing partnerships
- Managed chemical inventory and streamlined ordering process for timely replacements
- Ensured proper maintenance of equipment
- Managed scheduling of sanitary sprays for the team
- Executed sanitization spray protocols for team safety
Home Manager
Self-employeed
Alsip
08.2008 - 03.2020
- Oversaw daily household operations to ensure seamless execution of home activities.
- Coordinated family and service provider schedules to optimize time management.
- Implemented effective budgeting strategies to manage household expenses efficiently.
- Created meal plans and prepared nutritious meals to support family's health and well-being.
- Provided support for children's educational needs, including homework assistance and tutoring.
General Manager
Thorntons Gas Station
Oak Lawn
06.1999 - 08.2008
- Oversaw daily operations of gas station and convenience store, ensuring smooth workflow and customer satisfaction.
- Managed staff scheduling to ensure adequate coverage for all shifts, contributing to operational efficiency.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on customer service standards and safety protocols, enhancing service quality and compliance.
- Instructed employees regarding their roles, company policies, and procedures to promote effective job performance.
Education
High School Diploma -
Dwight D Eisenhower
Blue Island, IL06-1995
Skills
- Financial management
- Budget tracking
- Procurement strategies
- Inventory control
- Operational oversight
- Process improvement
- Data analysis
- Schedule oversight
- Vendor management
- Customer relationship management
- Effective communication
Timeline
Office Manager
Elmwood Management
08.2022 - 03.2024
Director of Operations
Clean Solutions
06.2022 - 07.2023
Director of Operations
Streamline Technologies, LLC
10.2020 - Current
Controller
BG Sanitizing
04.2020 - 12.2021
Home Manager
Self-employeed
08.2008 - 03.2020
General Manager
Thorntons Gas Station
06.1999 - 08.2008
High School Diploma -
Dwight D Eisenhower