Donny Lee Johnson
Cadiz
Summary
Professional with strong background in managing technical client relationships and delivering impactful solutions. Skilled in troubleshooting, software implementation, and providing tailored support, ensuring client satisfaction and loyalty. Highly collaborative team player focusing on achieving results and adapting to changing needs. Reliable and versatile with strong foundation in technical knowledge and excellent communication skills.
Overview
25
25
years of professional experience
Work History
Account Manager
Sherwin-Williams Performance Coatings Group
09.2022 - Current
- Cultivated client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans to align with client objectives and business goals.
- Coordinated cross-functional teams to ensure timely delivery of services and solutions.
- Analyzed account performance metrics to identify growth opportunities and risks.
- Negotiated contract terms effectively, resulting in improved service agreements.
Technical Service Representative
Sherwin-Williams Performance Coatings Group
10.2018 - 09.2022
- Provided technical support to customers, resolving issues efficiently and effectively.
- Trained new team members on system usage and customer service protocols, fostering team efficiency.
- Documented support interactions for future reference.
- Documented service requests, ensuring accurate tracking of customer interactions and resolutions.
- Collaborated with technical teams to enhance product knowledge and service delivery processes.
Quality Manager
Ball Corporation
07.2016 - 10.2018
- Analyzed quality metrics, providing insights to drive strategic decision-making and improve overall performance.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions effectively.
- Managed and archived quality documentation and participated in internal and external quality audits.
Quality Manager
Rexam Beverage Can
01.2016 - 07.2016
- Led quality assurance initiatives, ensuring compliance with industry standards and regulations.
- Developed and implemented quality control processes to enhance product consistency and reliability.
- Conducted regular audits, identifying areas for improvement to optimize operational efficiency.
- Trained and mentored staff on quality management best practices, fostering a culture of continuous improvement.
Production Superintendent
Rexam Beverage Can
09.2012 - 01.2016
- Manage 30 Employees including Millwrights, Electricians and Machine operators in a high paced environment making aluminum cans at a rate of 2600 pcs a minute.
Contractor
Dana Corporation
07.2009 - 03.2013
- Managed 6 team leaders and 120 teammates building GMT 355 frames for General Motors in Shreveport, LA. When I was called back to Dana we were running 40 fph. Currently we are running 46 fph.
Owner/Operator
Johnson’s Hot Shot Services
01.2009 - 07.2009
- I started a trucking company hauling Oilfield parts and equipment. I was contracted to BJ oilfield services and Frac-Tech services to haul from their warehouses and shops to their on-site locations. I also have a Haz-Mat license which enables me to haul chemicals and gases.
Production Manager
Dana Corporation
01.2004 - 12.2008
- Managed 3 shifts with 6 coordinators and approximately 600 hourly teammates for the GMT 345, 355, and 745 frame platforms.
Production Coordinator
Dana Corporation
03.2003 - 01.2004
- I helped in the startup from moving equipment in the building, safety and ergonomics, set-up and measuring parts, PPAP runs, run @ rate, FMEA’s, Material flow, work balance, and QS/TS certifications on the GMT 345 (Hummer) and GMT 355 (Chevy Colorado and GMC Canyon).
Production Tech
Dana Corporation
01.2001 - 01.2003
- GMT 345, 355 prototypes. Learned to read blueprints, CMM reports, layout of frame and components within the frame. Spent 4 months in Detroit helping with the trial runs and set-up of the Longview fixtures and equipment. Help with the Standardized Work processes for manufacturing.
Production Tech
Dana Corporation
05.2000 - 01.2001
- I worked on the Saturn Line and Presses, S10 assembly line, Press area, Mercedes Line, and the GMT-610 line.
Education
Associate of Science - Business
DeVry University
02-2026
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Goal oriented
- Sales development
- Networking skills
- Issue resolution
- Contract negotiation
- CRM software
Timeline
Account Manager
Sherwin-Williams Performance Coatings Group
09.2022 - Current
Technical Service Representative
Sherwin-Williams Performance Coatings Group
10.2018 - 09.2022
Quality Manager
Ball Corporation
07.2016 - 10.2018
Quality Manager
Rexam Beverage Can
01.2016 - 07.2016
Production Superintendent
Rexam Beverage Can
09.2012 - 01.2016
Contractor
Dana Corporation
07.2009 - 03.2013
Owner/Operator
Johnson’s Hot Shot Services
01.2009 - 07.2009
Production Manager
Dana Corporation
01.2004 - 12.2008
Production Coordinator
Dana Corporation
03.2003 - 01.2004
Production Tech
Dana Corporation
01.2001 - 01.2003
Production Tech
Dana Corporation
05.2000 - 01.2001
Associate of Science - Business
DeVry University
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