Proactive professional with 5.5 years of experience and a proven knowledge of customer service, confidential correspondence, and executive support. Aiming to leverage my skills to successfully fill a role that will contribute to my desired career in luxury sales within the hospitality Industry.
Hi, I’m
Dorian Graham
George Town,Grand Cayman
Summary
Overview
8
years of professional experience
1
Certification
Work History
Kirk Market
PRODUCE AND RECEPTION SUPERVISOR
01.2022 - Current
Job overview
- Order products for produce department from local and international suppliers
- Resolve customer questions and complaints
- Organize activities and programs that enhance productivity and performance
- Create Schedules for Team Leaders
- Monitor and facilitate growth of Produce Staff members through consistent reviews and coaching moments
- Manage reception area which is responsible for dispatching of company vehicles for deliveries etc and issuing checks and well as welcome guests to the admin building.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Kirk Market
CUSTOMER SERVICE TEAM LEADER
12.2020 - 01.2022
Job overview
- Provide support to cashiers as well as other company staff
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Organize activities and programs that enhance productivity and performance
- Liaise with fellow Team Leaders to create Schedules for cashiers
- Monitor and facilitate growth of front-end Staff members through reviews and coaching moments.
- Cross-trained and backed up other customer service managers.
Kirk Market
CASHIER
07.2019 - 12.2020
Job overview
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Ocean House Management
DESTINATION SERVICES AGENT
05.2017 - 09.2019
Job overview
- Responsible for making spa and dining appointments for current and future guests
- Reached out to guests prior to their arrival to confirm reservations, suggest activities within on and off the property, and answer any questions they may have.
- Skilled at working independently and collaboratively in a team environment.
Hinduja Global Solutions
BRAND ADVOCATE
09.2018 - 01.2019
Job overview
- Responsible for managing what is displayed in the online directory for a top Health insurance company in America
- Verified and updated information where necessary
- Data Entry and Customer Service
Jamaica Observer Newspaper Company
INTERN WRITER
12.2016 - 01.2018
Job overview
- News writing, Interviewing, content gathering
- Organized material to research and complete writing tasks.
- Provided writing support for various projects and departments.
- Repurposed and optimized existing content for use in different mediums.
- Completed research, compiled data, and assisted in timely reporting.
Mount Olympus Waterpark and Theme Park Resort
RESERVATIONS AGENT
05.2015 - 09.2015
Job overview
- Taking Reservations and providing information about Resort and its offerings
- Offered suggestions for off-site and on-site activities
- Checked guests in and out of property and settled their accounts upon departure.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
THE UNIVERSITY OF THE WEST INDIESMona Campus, Jamaica
Bachelors of Arts from Journalism
11.2018
University Overview
Skills
- Spanish- Intermediate
- Ability to use Microsoft Office
- Applications
- Excellent Customer Service
- Event Planning and management skills
- Meeting Coordination and Support
- Confidential Records Management
- Employee Timesheet Processing
- Email Correspondence
Certification
Navis Customer Service Certification
Harvard's Edx- Rhetoric: The Art of Persuasive Writing and Public Speaking
Timeline
PRODUCE AND RECEPTION SUPERVISOR
Kirk Market
01.2022 - Current
CUSTOMER SERVICE TEAM LEADER
Kirk Market
12.2020 - 01.2022
CASHIER
Kirk Market
07.2019 - 12.2020
BRAND ADVOCATE
Hinduja Global Solutions
09.2018 - 01.2019
DESTINATION SERVICES AGENT
Ocean House Management
05.2017 - 09.2019
INTERN WRITER
Jamaica Observer Newspaper Company
12.2016 - 01.2018
RESERVATIONS AGENT
Mount Olympus Waterpark and Theme Park Resort
05.2015 - 09.2015
THE UNIVERSITY OF THE WEST INDIES
Bachelors of Arts from Journalism
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