Doug Wittman
Elizabethtown
Summary
Results-oriented RF Engineer with expertise in signal analysis and network optimization. Specializes in troubleshooting RF systems and enhancing network performance through technical support. Demonstrates strong problem-solving skills and effective team collaboration, driving improvements in network reliability.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Radio Frequency Engineer
Verizon
Elizabethtown
06.2022 - 12.2025
- Designed and implemented RF communication systems for network optimization.
- Conducted site surveys to assess infrastructure and coverage, informing optimization strategies.
- Analyzed signal data to troubleshoot interference issues, enhancing overall network reliability.
- Collaborated with cross-functional teams to enhance network performance.
- Utilized software tools for modeling and simulation of RF designs.
- Provided technical support during installation and maintenance of equipment.
- Performed spectrum analysis for new network installations, identifying optimized frequencies to avoid interference and congestion.
- Tested and evaluated performance metrics such as range, throughput, interference rejection, and more for communications networks.
- Collaborated with other engineers to develop innovative methods for designing high-performance RF systems.
- Identified potential sources of interference that could affect the performance of an RF system.
- Monitored operations of radio frequency networks to identify irregularities, ensuring consistent performance.
- Troubleshot problems with existing radio frequency equipment and developed solutions to improve reliability.
Performance Engineer
Verizon
Elizabethtown
03.2021 - 06.2022
- Analyzed system performance data, identifying optimization opportunities that enhanced system efficiency.
- Developed and executed performance testing plans for new deployments.
- Monitored network infrastructure for latency and reliability issues.
- Troubleshot performance-related incidents to ensure service continuity.
- Performed a wide range of tests, including functional, integration, regression, and stress tests to identify bottleneck locations.
- Worked with diverse monitoring tools to keep tabs on system issues.
- Conducted root cause analysis of production issues to resolve application performance challenges and ensure service reliability.
- Implemented load balancing techniques in order to reduce server response times.
- Prepared reports on data analysis with proposed solutions, highlighting benefits and costs to inform decision-making.
- Worked with in-office and remote team members to accomplish tests.
- Analyzed system performance metrics such as response time, throughput, resource utilization.
Technical Support Supervisor
Bluegrass Cellular
Elizabethtown
06.2017 - 03.2021
- Supervised technical support team to ensure efficient service delivery.
- Trained staff on troubleshooting techniques and customer service skills.
- Coordinated workflow processes to streamline team productivity and reduce response times.
- Resolved escalated customer issues through effective communication strategies.
- Resolved escalated customer service issues within established timelines.
- Analyzed support trends to identify and address process improvement opportunities.
- Identified opportunities for process improvement in the Technical Support department.
- Implemented best practices for ticket management and improved resolution tracking.
- Implemented quality assurance protocols to ensure accuracy of customer information.
- Monitored performance metrics to ensure high-quality customer service standards were met.
- Allocated responsibilities to team members based on their expertise.
- Collaborated with cross-functional teams to address technical challenges effectively.
- Conducted regular performance reviews with direct reports.
- Monitored employee attendance records and leave requests to ensure accurate tracking.
- Provided technical support and assistance to customers through phone, email, and remote access.
- Ensured compliance with company policies and procedures related to Technical Support operations.
- Developed and maintained strong relations with customers to meet quality expectations.
- Assisted customer in understanding products, components and systems using technical demonstration.
Education
Associate of Arts -
Elizabethtown Community And Technical College
Elizabethtown, KY04-2017
Skills
- RF design
- Signal analysis
- Network optimization
- Spectrum analysis
- Technical support
- Performance testing
- Data analysis
- Problem solving
- Team collaboration
- Effective communication
- RF noise reduction
- Network analyzer operation
- RF troubleshooting
- Stress tolerance
- Incident troubleshooting
Certification
iBwave Level 2 Certification
Timeline
Radio Frequency Engineer
Verizon
06.2022 - 12.2025
Performance Engineer
Verizon
03.2021 - 06.2022
Technical Support Supervisor
Bluegrass Cellular
06.2017 - 03.2021
Associate of Arts -
Elizabethtown Community And Technical College