Douglas Benson Sr
Louisville
Summary
Dynamic and results-driven professional with extensive experience at Norton Healthcare, excelling in customer engagement and time management. Proven track record in training staff and enhancing operational efficiency. Adept at maintaining high standards of cleanliness while fostering positive team dynamics, ensuring compliance with safety regulations and achieving exceptional guest satisfaction.
Overview
15
15
years of professional experience
Work History
Housekeeping Supervisor
Norton Healthcare
05.2022 - 06.2025
- Trained new staff on housekeeping protocols and procedures.
- Maintained equipment functionality through routine inspections.
- Conducted room inspections to ensure compliance with health and safety regulations, addressing any issues.
- Assisted with day to day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast paced environment.
Senior Housekeeper
Norton Healthcare
04.2015 - 05.2022
- Trained new staff on best practices for sanitation and safety procedures in housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Sales Manager
LA Fitness
07.2016 - 11.2020
- Managed customer relationships to enhance satisfaction.
- Built long lasting client relationships through excellent customer service and consistent followups.
- Placed sales calls, handled sales for new members join the gym.
- Analyzed sales data, identifying trends and opportunities for improvement in sales performance.
Supervisor
Sms Cleaning Service
07.2014 - 02.2015
- Trained and mentored new team members on efficient cleaning techniques and equipment usage.
- Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
- Conducted regular inspections to maintain cleanliness and identify areas for improvement.
- Conducted interviews and assessments to evaluate candidate qualifications effectively.
Sales Manager
Sam Swope Buick and GMC
05.2013 - 07.2014
- Trained and mentored junior sales staff on best practices.
- Managed customer relationships to enhance satisfaction and retention.
- Led sales team to achieve monthly targets by implementing effective training programs.
- Enhanced customer satisfaction through personalized vehicle consultations and tailored financing options.
- Developed and implemented training programs for sales staff, enhancing product knowledge and customer engagement
Lead Customer Care Associate
Kentucky State Fair Board
08.2010 - 05.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Iroquois
Louisville, KY05-2011
Skills
- Customer engagement
- Communication
- Time Management
- Multitasking
- Calm under pressure
Timeline
Housekeeping Supervisor
Norton Healthcare
05.2022 - 06.2025
Sales Manager
LA Fitness
07.2016 - 11.2020
Senior Housekeeper
Norton Healthcare
04.2015 - 05.2022
Supervisor
Sms Cleaning Service
07.2014 - 02.2015
Sales Manager
Sam Swope Buick and GMC
05.2013 - 07.2014
Lead Customer Care Associate
Kentucky State Fair Board
08.2010 - 05.2013
High School Diploma -
Iroquois