Douglas (Tony) Montufar
Bowling Green
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Khols Department Store
02.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
Sales Lead Keyholder
Tj Maxx Dept Store
04.2022 - 02.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Opened inventory boxes and restocked shelves.
- Trained and mentored new employees.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Retail Sales Associate
Hollister.Co
07.2021 - 03.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
IT Specialist
Army
11.2015 - 06.2021
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
Bowling Green High School
Bowling Green, KY05-2014
Skills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Khols Department Store
02.2024 - Current
Sales Lead Keyholder
Tj Maxx Dept Store
04.2022 - 02.2024
Retail Sales Associate
Hollister.Co
07.2021 - 03.2022
IT Specialist
Army
11.2015 - 06.2021
High School Diploma -
Bowling Green High School
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