DOYLE JAMES
Glasgow
Summary
Dynamic Information Technology Manager with a proven track record at Louisville Metro Government, adept in cloud computing solutions and conflict resolution. Spearheaded strategic initiatives that enhanced service delivery and reduced IT costs by over 30%. A results-driven leader committed to optimizing technology resources and fostering team excellence.
Overview
23
23
years of professional experience
Work History
Information Technology Manager
Louisville Metro Government
Louisville
06.2023 - Current
- Manages information technology technical, programmatic and operational units.
- Develops strategies and priorities to align technology service delivery with business objectives and to secure resources from loss or compromise.
- Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
- Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
- Plans, develops, evaluates and implements programs, policies and procedures.
- Reviews and approves implementation plans and schedules for training, new applications, upgrades, system modifications, conversions, and major projects.
- Identifies and develops strategies and priorities to ensure the maximum utilization of available computer resources toward efficient and effective information processing to achieve goals and objectives and future needs.
- Attends vendor exhibits, and researches new computer technology, hardware, software, components and products, and evaluates its cost effectiveness, feasibility and possible use and purchase.
- Prepares and submits bid specifications and proposals, and recommends procurement of contract services, hardware or software.
- Provides technical assistance, instruction and consultation to resolve and provide solutions to problems.
- Develops business and functional requirements for technology projects and develops technical solutions.
- Oversees strategic development, vendor management, process and service improvement, asset management, budget and technical solution development for assigned areas.
- Assesses technology operational and application needs and issues, provides consultation and advice, and develops and implements solutions.
Director of IT & Cybersecurity
Inxeption
Louisville
01.2021 - 09.2024
- Oversee all aspects of Information Technology, serving as the subject matter expert and Head of IT.
- Developed comprehensive IT policies and managed the entire hardware lifecycle.
- Collaborate with the CEO to define strategic direction and objectives for the IT department.
- Lead a global team of IT technicians, providing guidance and support across multiple locations and time zones.
- Manage IT and Cybersecurity training programs, ensuring staff proficiency and compliance.
- Administrator for and resolved technical issues across AWS, Google Workspace, Malwarebytes, MAC OS, Windows, Azure, PowerBI, Zoho, Jira, Atlassian, VMware and over 20 other applications through user management, training, and troubleshooting.
- Partnered closely with the engineering team to address complex technical challenges and execute projects effectively.
- Enhanced employee technical support processes, improving response time and user satisfaction globally.
- Led the setup of network and physical security for the 29th floor of the PNC Tower.
- Reduced IT costs by over 30% as Director.
Information Technology Teacher/Help Desk Manager
Jefferson County Public Schools
Louisville
01.2003 - 01.2021
- Managed Help Desk teams of 15-30.
- Established and maintained ongoing communication with community agencies and organizations to enhance educational opportunities while building the Early College program, interfacing with sponsors such as Jefferson Community and Technical College, CE&AS Foundation, James Graham Brown, and Middle College National Consortium.
- Addressed and resolved curriculum issues in the Early College program, bridging gaps between high school and college competencies.
- I taught a variety of IT courses, including Computer Repair, Networking, Help Desk, System Administration, Web Design, GIS, and both basic and advanced Microsoft Office programs (Word, Excel, Access, and PowerPoint).
- Organized and facilitated Professional Learning Communities and technical meetings, preparing agendas and identifying key participants.
- Mentored students towards achieving Internet and Computing Core (IC3) Certification, fostering career readiness.
- Served as School Technology Coordinator from 2005 onwards, overseeing technology integration and support.
- Served as academic advisor for students pursuing careers in technology, providing guidance and support.
- Graded Statewide Kentucky Occupational Skills Standards Assessment (KOSSA) Scenario Exams in 2012 and 2013.
- Selected as one of five JCPS employees to assist in 2011 rewrite of Kentucky Business and Information Technology (IT) curriculum.
- Received certifications including Microsoft MCE, MTA, CERTIPORT IC3, CompTIA A+, Network+, and HDI.
- Drafted and submitted successful CTE grant requests, securing funding for educational initiatives.
- Contributed to JCPS Acceptable Use Policy Revision Committee in 2011.
Education
Doctorate - Information Technology/Information Assurance
Colorado Technical University
Colorado Springs, CO10-2014
Master of Science - Occupational and Technical Studies
Old Dominion University
Norfolk, VABachelor of Science - Business
City University
Bellevue, WASkills
- Cloud application deployment
- Workflow automation
- Network architecture
- Customer relationship management
- Backup and recovery solutions
- Artificial intelligence
- Hardware expertise
- Information systems management
- Project management
- Operating systems proficiency
- Conflict resolution strategies
- Attention to detail
- Network security practices
- Cloud computing solutions
- Systems analysis techniques
- Critical thinking skills
- Troubleshooting methodologies
- Cloud migration strategies
- IT management principles
- Cybersecurity measures
- Leadership and management skills
- Group policy administration
- Service desk support
Websites
Education And Others
Colorado Technical University, Colorado Springs, Colorado, Doctorate in Information Technology/Information Assurance, 2014, Old Dominion University, Norfolk, Virginia, Master of Science in Occupational and Technical Studies, City University, Bellevue, Washington, Bachelor of Science in Business, CompTIA A+, Network+, HDI Help desk, Microsoft MCE, MTA Security, CERTIPORT IC3, Veteran, US Navy, I certify that, to the best of my knowledge and belief, all my statements are true, correct, complete, and made in good faith., 02/01/26
Summary And Profile
Experienced and driven Information Technology Specialist with a strong background in IT policy development, cybersecurity, and strategic planning. Expertise in leading agile teams, with a proven ability to optimize workflows and enhance system efficiency. Skilled in project management, stakeholder engagement, and Administration and technical troubleshooting across diverse platforms, including AWS, Zoho, Atlassian, Bitibucket, PowerBI, Google Workspace, and Azure. Responsible for Data Backup and Disaster Recovery. Demonstrated success in developing and implementing comprehensive IT strategies that align with organizational goals, reduce costs, and improve operational performance. Strong leadership capabilities with a focus on mentoring and training, fostering a culture of continuous improvement and professional development. Adept at managing complex IT environments, ensuring compliance with federal cybersecurity standards, and driving innovation in technology integration., Deploying applications in a cloud environment, Workflow Automation, Network Architecture, Customer relationship management, CRM, Backup and recovery, Artificial Intelligence, Experience with many types of hardware, Information systems, Project Management, Operating Systems, Conflict resolution, Attention to detail, Network-Security, Cloud Computing, Systems Analysis, Critical Thinking, Troubleshooting, Cloud Migration, IT Management, Cybersecurity, Management, Group Policy, Service Desk, Leadership, SQL
Timeline
Information Technology Manager
Louisville Metro Government
06.2023 - Current
Director of IT & Cybersecurity
Inxeption
01.2021 - 09.2024
Information Technology Teacher/Help Desk Manager
Jefferson County Public Schools
01.2003 - 01.2021
Doctorate - Information Technology/Information Assurance
Colorado Technical University
Master of Science - Occupational and Technical Studies
Old Dominion University
Bachelor of Science - Business
City University