Dr. Erica Nicole Birlew
Louisville
Summary
As a non-clinical physician, I am devoted to Healthcare Administration as it is my way to fulfill my Hippocratic oath to serve by indirectly helping patients navigate the complexities of healthcare protocols. Furthermore, I endeavor to promote myself as a Servant Leader so that my staff may more efficiently and compassionately directly serve the patients and render to them the guided attention that they deserve. My medical expertise combined with my healthcare administrative knowledge allows me to take the administrative burden away from my clinical peers with the confidence that I understand their medical viewpoint. My goal is to help fulfill the mission and vision of the medical practice while ensuring that the goals of the medical business are maintained to the highest standards.
Overview
25
25
years of professional experience
Work History
PRACTICE ADMINISTRATOR AND CHRONIC CARE MANAGEMENT
Cardinal Family Care
05.2025 - Current
- Helped train new staff on administrative procedures, fostering a collaborative work environment.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Telehealth Medical Practice in over 40 states
- Over 50 employees including over 10 providers
- Quality Control of the Chronic Care Management Team consisting of monitoring all medical management protocols, responses, and medication reconciliation
Medical Practice Administrator
Stockton Urgent Care Medical Clinic and Family Practice
07.2018 - 12.2023
- Coordinated patient scheduling and managed appointment confirmations to enhance operational efficiency.
- Collaborated with clinical staff to streamline communication, enhancing patient care delivery and experience.
- Implemented office policies and procedures to promote compliance with healthcare regulations and standards.
- Conducted inventory management for medical supplies, ensuring availability while minimizing waste and costs.
- Facilitated staff training sessions on administrative software tools, improving team productivity and effectiveness.
- Supported physician partners in navigating complex administrative issues, providing essential guidance and expertise to ensure smooth operations.
- Maintained strict confidentiality in accordance with HIPAA guidelines while managing sensitive patient information throughout various administrative tasks.
- Ensured compliance with all state and federal regulations, maintaining meticulous documentation of policies and procedures.
- Negotiated contracts with vendors, securing cost-effective deals on equipment, supplies, and services vital to the practice''s success.
- Promoted a culture of continuous improvement by encouraging feedback from both employees and patients on areas needing attention or enhancement.
- Developed and maintained strong relationships with healthcare providers, facilitating seamless coordination of services.
- Monitored financial health of the practice through regular budget analysis, identifying areas for potential cost savings or revenue generation.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Supervised team of over 25 office personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Medical Consultant
Stockton Urgent Care Medical Clinic and Family Practice
08.2012 - 07.2018
- Led development of clinical protocols to enhance patient care efficiency and safety.
- Collaborated with medical staff to optimize workflows and improve patient outcomes.
- Consulted with healthcare professionals on business decisions.
- Continuously participated in continuing education programs to stay current with industry best practices and maintain licensure requirements as necessary.
- Remote and on-site at intervals
Assistant Business Office Manager
Stockton Urgent Care Medical Clinic and Family Practice
08.2000 - 07.2012
- Coordinated communication between medical staff and patients to facilitate effective care delivery.
- Oversaw inventory management, ensuring adequate supply levels for daily operations.
- Developed and implemented office policies that improved patient satisfaction ratings.
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Resolved conflicts among team members through effective communication strategies resulting in harmonious work environments.
- Collaborated with human resources on recruiting efforts, conducting interviews, and onboarding new hires.
- Provided critical support during periods of rapid growth or change by adapting quickly to evolving business needs.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated staff travel arrangements and prepared itineraries for trips.
- Negotiated contracts with vendors to secure favorable terms for the company''s benefit.
Education
Master of Arts - Healthcare Administration
Capella Univeristy
09-2025
M.D. - Medicine
Saint James School of Medicine
Chicago, IL06-2018
Bachelor of Science - Biology
University of The Pacific
Stockton, CA05-2006
Bachelor of Arts - English And Religious Studies
University of The Pacific
Stockton, CA05-2000
Certificate - Exercise Physiology
Stanford University
Palo Alto, CA05-2021
Certificate - Nutrition And Healthy Living
Cornell University
Ithaca, NY10-2019
Certificate - Healthcare Administration Safety
OSHAcademy
04-2025
Certificate - Certified Supply Chain Management
Six Sigma Global Institute
01-2025
Infection Control And Prevention
Infection Controls Training.com
01-2024
Skills
- Human resources management
- HIPAA and OSHA regulations
- Certified in CPR/AED
- Operational efficiency
- Public speaking
- Quality control
- Grant Writing Certified
Affiliations
American Medical Association
Order of the Eastern Star: Masonic Organization
Timeline
PRACTICE ADMINISTRATOR AND CHRONIC CARE MANAGEMENT
Cardinal Family Care
05.2025 - Current
Medical Practice Administrator
Stockton Urgent Care Medical Clinic and Family Practice
07.2018 - 12.2023
Medical Consultant
Stockton Urgent Care Medical Clinic and Family Practice
08.2012 - 07.2018
Assistant Business Office Manager
Stockton Urgent Care Medical Clinic and Family Practice
08.2000 - 07.2012
Master of Arts - Healthcare Administration
Capella Univeristy
M.D. - Medicine
Saint James School of Medicine
Bachelor of Science - Biology
University of The Pacific
Bachelor of Arts - English And Religious Studies
University of The Pacific
Certificate - Exercise Physiology
Stanford University
Certificate - Nutrition And Healthy Living
Cornell University
Certificate - Healthcare Administration Safety
OSHAcademy
Certificate - Certified Supply Chain Management
Six Sigma Global Institute
Infection Control And Prevention
Infection Controls Training.com