Dru Hadley Thomas
Princeton
Summary
High-performing healthcare and operations leader with a Bachelor of Science, clinical certifications, and a proven track record of supervising teams, optimizing workflows, and driving measurable performance outcomes. Experienced in managing staff, coordinating high-volume operations, and partnering with providers and leadership to improve efficiency, patient satisfaction, and service delivery. Recognized for strong decision-making, accountability, and the ability to lead teams in fast-paced environments. Positioned to excel in a Specialty Clinic Supervisor role with clear readiness for clinic management advancement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lab Assistant / Clinical Operations Support
Caldwell Medical Center – Laboratory
Princeton, KY
01.2025 - Current
- Support daily operations in a high-volume lab processing 50+ patients/specimens per day, ensuring timely and accurate workflow
- Collaborate with nurses, providers, and leadership to coordinate patient care and resolve operational issues in real time
- Manage 20+ daily patient interactions, calls, and communications, maintaining high patient satisfaction and professionalism
- Maintain 100% compliance with safety protocols, HIPAA standards, and laboratory procedures
- Operate and troubleshoot lab equipment, contributing to consistent turnaround times and reduced delays
- Identify workflow inefficiencies and assist in implementing improvements to increase productivity and reduce bottlenecks
- Conducted routine laboratory tests, ensuring compliance with safety and quality standards.
- Assisted in preparation and labeling of samples for analysis and storage.
Retail Operations & Inventory Coordinator
The Persnickety Pig
Cadiz, KY
03.2023 - 08.2025
- Oversaw inventory system encompassing hundreds of SKUs to guarantee precise tracking and optimal stock levels.
- Managed data entry and maintenance of product information to uphold accuracy and organization standards.
- Assisted in purchasing decisions and vendor negotiations during market events.
- Delivered personalized customer service to foster client satisfaction and loyalty.
General Manager
Hancock’s Neighborhood Market
Cadiz, KY
08.2021 - 08.2025
- Directed daily operations of a high-volume retail environment generating $X in weekly sales (can customize)
- Supervised and scheduled a team of 10–20 employees, optimizing staffing levels to meet demand and control labor costs
- Reduced scheduling conflicts and overtime through strategic workforce planning and shift management
- Analyzed sales and operational data to improve performance, contributing to increased efficiency and profitability
- Resolved 100+ customer and employee issues monthly, maintaining high satisfaction and team morale
- Implemented workflow improvements that increased operational efficiency and reduced service delays
- Oversaw daily operations, ensuring high standards in customer service and product quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Fostered community relationships through local events, increasing brand visibility and loyalty.
Kitchen Manager / Catering Operations Lead
Hancock’s Neighborhood Market
Cadiz, KY
08.2021 - 08.2025
- Led execution of 10–20+ large-scale events per month, including weddings and corporate functions
- Coordinated and supervised teams of 5–15 staff members during high-pressure service operations
- Managed end-to-end event execution, ensuring 100% on-time delivery and high client satisfaction
- Collaborated with clients to design customized menus and experiences, contributing to repeat business and referrals
- Oversaw inventory and ordering, reducing waste and maintaining cost-effective operations
- Maintained consistent quality and service standards across all events
- Established standard operating procedures for kitchen tasks, ensuring consistency in food quality and presentation.
Server / Customer Experience Specialist
The Crusty Pig + Wallonia Restaurant
Hopkinsville, KY
03.2024 - 07.2025
- Provided service in high-volume environments serving 50–100+ customers per shift
- Maintained strong communication and efficiency under pressure, ensuring consistent service quality
- Built strong customer relationships through attentive, personalized service
Education
Bachelor of Science - Biology & Chemistry
Murray State University
Murray, KY2021
Skills
- Staff Supervision, Coaching & Performance Management
- Clinic Operations & Throughput Optimization
- Scheduling Strategy & Labor Cost Control
- Regulatory Compliance & Quality Standards
- Patient Experience & Service Excellence
- Process Improvement & Workflow Redesign
- Conflict Resolution & Team Accountability
- Inventory & Resource Management
- Cross-Functional Leadership Collaboration
- Data Analysis, Reporting & Decision-Making
Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
- Phlebotomy Certification
- Nursing School (2 semesters completed)
LEADERSHIP IMPACT
- Supervised teams of up to 20 employees, driving productivity and accountability
- Managed high-volume operations across healthcare, retail, and service industries
- Demonstrated ability to reduce inefficiencies and improve workflow performance
- Proven track record of handling complex customer and staff issues with professionalism
- Recognized for stepping into leadership roles and driving results without direct oversight
MANAGEMENT READINESS
- Experienced in staffing decisions, scheduling, and performance oversight
- Strong operational mindset with focus on efficiency, cost control, and service quality
- Confident decision-maker capable of leading in the absence of upper management
- Prepared to take ownership of clinic performance, staff development, and patient experience
Timeline
Lab Assistant / Clinical Operations Support
Caldwell Medical Center – Laboratory
01.2025 - Current
Server / Customer Experience Specialist
The Crusty Pig + Wallonia Restaurant
03.2024 - 07.2025
Retail Operations & Inventory Coordinator
The Persnickety Pig
03.2023 - 08.2025
General Manager
Hancock’s Neighborhood Market
08.2021 - 08.2025
Kitchen Manager / Catering Operations Lead
Hancock’s Neighborhood Market
08.2021 - 08.2025
Bachelor of Science - Biology & Chemistry
Murray State University