Dejah Shelton
Louisville
Summary
Service-oriented and highly motivated professional with experience in sales and customer-focused environments, supporting team objectives and overall business goals. Demonstrates strong accountability, effective communication, and a consultative approach to understanding customer needs, building relationships, and driving results. Proven ability to collaborate with leadership, maintain high service standards, and contribute to measurable business outcomes.
Overview
9
9
years of professional experience
Work History
Telephone Banker
Park Community Credit Union
Louisville, KY
03.2025 - Current
- Managed 70–80 inbound and outbound member calls daily while responding to electronic inquiries, delivering efficient account issue resolution in a high-volume call center setting.
- Exceeded key performance metrics including call resolution time, quality assurance scores, and customer satisfaction ratings
- Educated members on products and services, provided applications, and identified cross-sell opportunities to drive product adoption.
- Managed ATM/Debit Card services, including card orders, account blocks, and transaction troubleshooting in compliance with credit union policies.
- Maintained detailed and accurate call documentation within internal banking systems.
- Processed member transactions accurately, ensuring compliance with credit union policies.
Sales & Customer Service Associate/ Esthetician
Massage Envy
Louisville, KY
02.2024 - 11.2024
- Delivered exceptional customer service, making clients feel valued and understood while promoting the benefits of Total Body Care.
- Consistently achieved and surpassed individual sales goals, starting at $3,000 per month, through strategic product sales and effective upselling of services, including the Massage Envy Wellness Program.
- Delivered personalized service by educating clients on treatments and retail products while coordinating appointments and handling phone and email inquiries to support smooth clinic operations.
- Maintained client confidentiality and upheld safety standards, enhancing the overall client experience.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Coordinator, Administration
River Road Asset Mgmt.
Louisville, KY
03.2023 - 01.2024
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated assigned travel in accordance with the firm’s travel policy
- Built agendas and coordinated logistics for onsite client meetings, including planning and preparation for due diligence visits.
Member Service Associate
Centra Credit Union
Jeffersonville, Indiana
11.2019 - 01.2023
- Performed routine member account transactions including but not limited to deposits, withdrawals, transfers, cash advances, loan payments, check cashing, sale of negotiable instruments, and cash exchanges.
- Performed administrative functions while assisting members such as check orders, plastic card applications, address changes, ACH or payroll deduction forms, dispute forms, stop payment requests, statement requests, check copy requests, etc.
- Met or exceeded key product/service/sales goals within branch to ensure profitable and sound business practices for the Credit Union
Tanning Consultant/ Key Holder/Assistant Manager
Sun Tan City
Elizabethtown, KY
03.2017 - 11.2019
- Directly assisted customers and ensured a tanning experience specifically tailored to their individual needs by educating customers on the tanning process, the benefits of premium skin care products and the value of our other products and services
- Executed supervisory skills and problem-solving abilities as the key holder, which resulted in 100% accountability of the salon and personnel. Conducted routine performance evaluations for employees.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
Education
Marketing
Western Kentucky University
Bowling Green, KY05.2027
Certified Face Reality Acne Expert
02.2025
Hydrafacial Certified
07.2024
Esthetics License - Esthetics
Ideal Beauty Academy
Louisville, KY2022
Associate of Arts -
Elizabethtown Community & Technical College
Elizabethtown, KY12.2017
High School Diploma -
Elizabethtown High School
Elizabethtown, KY05.2015
Skills
- Customer Relationship Building
- Client Retention
- Data Analysis and Sales Reporting
- Sales and Business Development
- Customer Service Excellence
- Organization and Attention to Detail
- Marketing and Social Media Engagement
- Data Analysis
- Business Growth
- Adaptability
- Creativity
- Problem-Solving
- Call Documentation
- CRM Record Management
- Self Motivated
- Proficient in Microsoft Software
- Cash Handling
- Transaction Processing
- Fast Learning
- Proficient communicator (Written and Verbal)
Timeline
Telephone Banker
Park Community Credit Union
03.2025 - Current
Sales & Customer Service Associate/ Esthetician
Massage Envy
02.2024 - 11.2024
Coordinator, Administration
River Road Asset Mgmt.
03.2023 - 01.2024
Member Service Associate
Centra Credit Union
11.2019 - 01.2023
Tanning Consultant/ Key Holder/Assistant Manager
Sun Tan City
03.2017 - 11.2019
Esthetics License - Esthetics
Ideal Beauty Academy
Associate of Arts -
Elizabethtown Community & Technical College
High School Diploma -
Elizabethtown High School
Marketing
Western Kentucky University
Certified Face Reality Acne Expert
Hydrafacial Certified