Dustin Drifmeyer
Florence
Summary
Senior-Level Business Manager | Business Development | Production & Manufacturing | Human Resources | Healthcare Management
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success and drive revenue growth. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager/Optician
CLARKSON EYECARE
09.2017 - Current
- Provide solutions for optical related issues regarding eyewear, using optical tools and knowledge to ensure optimal vision needs are met for each patient
- Scheduling, payroll, insurance billing, onboarding, HIPAA compliance, front desk services, and local marketing
- Within the first year of assuming the role, my office went from bottom 3 to top 3 performer across all KPI's in our region
- Now the leader in several categories, with year over year improvement in several key categories
- Achieved highest monthly revenue and retail/exam KPI in the region for the first time in the office's history, a first since the Clarkson acquisition.
- Create/Support development and training programs for new opticians and technicians
- Evaluate employee performance and convey constructive feedback to improve skills.
- Report to senior management on organizational performance and progress toward goals.
- Reduce waste and pursue revenue development strategies to keep department aligned with sales and profit targets.
- Involved in selling and merchandising of all services and products the company offers, specializing in eyewear and contact lens sales and services.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Business Development Liaison
BLUERIDGE VISTA BEHAVIORAL HOSPITAL
01.2021 - 04.2022
- Responsible for the direct sales efforts of identified market segments in new and existing territories
- Functions included: direct Sales, prospecting, exhibiting, serving as a community liaison with clinical assessments and discharges
- Initiated strategies to increase account development, referral network, and product line awareness
- Coordinated and implemented community educational programs and networking events
- Developed and maintained census through the pursuit of referral network development and professional rapport
- Referral source and account maintenance through routine visits and follow-ups
- Communicated with the treatment team to provide for an accurate and efficient flow of information between the clinical team and referral source, as it pertains to the patient's continuity of care.
Optical Laboratory Manager
LENSCRAFTERS
01.2013 - 09.2017
- Performed human resources related functions including recruiting and mentoring local and regional managers and sales associates while also producing high quality glasses within rigid timeframes
- Designed and authored new mentoring systems utilized for regional assistance
- Created and balanced yearly budgets, concentrating on Prevention and Loss strategies
- Guaranteed that all guidelines, policies, and procedures are followed by all personnel
- Achieved an accomplishment that was a first in company history by finishing in the Top five within the region during tenure at two separate locations, both Lexington, KY and Florence, KY.
- Managed multiple labs at once, to facilitate the onboarding of other lab managers and supported the regional training team across multiple markets.
Optical Laboratory Manager
EYEMART EXPRESS
03.2011 - 01.2013
- Conducted all repairs of damaged equipment, ensuring swift completion
- Designed and authored new mentoring materials and management systems for newly hired managers
- Selected as one of four managers to simultaneously oversee two locations which both finished in the top 20 out of 147 in 2012.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Optimized communication between the lab team members by implementing efficient reporting systems.
Laboratory Production Technician
LENSCRAFTERS
01.2008 - 03.2011
- Produced high quality, custom prescription eyewear for customers within rigid time limitations
- Conducted daily, weekly, and monthly service on all machinery to adhere to preventative maintenance guidlines.
- Performed human resources related duties including recruiting, mentoring, and overseeing other lab technicians and retail personnel
- Constructed training materials designed for equipment maintenance and repair in coordination with administrators.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Additional Work Experience
Various
01.2004 - 01.2008
Education
Bachelor of Arts in Education -
Northern Kentucky University
01.2012
Skills
- Business Development
- Training Program Design
- Strategic Planning & Analysis
- Industry Networking
- Human Resources
- Financial Reporting
- Performance Tracking and Evaluation
- Process Improvement
- Organizational Management
- Crisis Management
- Regulatory Compliance
- Clear oral/written communication
OneSight Clinic Volunteer
Spirit Lake, 2017
Certification
CPI (Crisis Prevention Institute) certified
Timeline
Business Development Liaison
BLUERIDGE VISTA BEHAVIORAL HOSPITAL
01.2021 - 04.2022
Office Manager/Optician
CLARKSON EYECARE
09.2017 - Current
Optical Laboratory Manager
LENSCRAFTERS
01.2013 - 09.2017
Optical Laboratory Manager
EYEMART EXPRESS
03.2011 - 01.2013
Laboratory Production Technician
LENSCRAFTERS
01.2008 - 03.2011
Additional Work Experience
Various
01.2004 - 01.2008
Bachelor of Arts in Education -
Northern Kentucky University
CPI (Crisis Prevention Institute) certified
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