Dustin Jessie
Edmonton
Summary
Dynamic HVAC Service Manager with proven success in team leadership, technical expertise, and customer service. Known for effective communication and timely resolution of customer complaints, driving satisfaction and operational efficiency.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
HVAC Service Manager
Knight's Mechanical
Glasgow
04.2024 - Current
- Managed daily operations of service team and customer interactions.
- Coordinated scheduling and dispatching of service technicians for timely support.
- Trained new staff on procedures, tools, and customer service standards.
- Resolved customer inquiries and complaints with effective communication skills.
- Resolved customer complaints in a timely manner.
- Collaborated with technicians to streamline workflow and improve service delivery.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
HVAC Service Technician
Knight's Mechanical
Glasgow
04.2014 - 04.2024
- Diagnosed HVAC-R system issues using industry-standard tools and techniques.
- Performed routine maintenance on heating and cooling systems to ensure optimal performance.
- Installed new HVAC-R equipment following safety protocols and manufacturer guidelines.
- Collaborated with team members to troubleshoot complex mechanical problems efficiently.
- Educated customers on system operations and maintenance best practices for longevity.
- Conducted system inspections to identify potential failures or inefficiencies proactively.
- Maintained accurate records of service calls, repairs, and customer interactions daily.
- Responded to emergency service requests promptly, ensuring minimal disruption for clients.
- Created estimates for customers regarding cost of repair or replacement services for their HVAC-R systems.
Customer Service Representative
Sitel
Glasgow
09.2011 - 04.2014
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guidance to enhance customer satisfaction.
- Utilized CRM software to track interactions and manage customer accounts.
- Handled escalated calls and ensured timely resolution of complex issues.
- Maintained accurate records of customer communications and feedback.
Education
Associate of Applied Science - HVAC
Southcentral Kentucky Community And Technical College
Bowling Green, Kentucky, KY05-2014
High School Diploma -
Metcalfe County High School
Edmonton, KY05-2010
Skills
- HVAC troubleshooting
- System diagnostics
- Equipment installation
- Maintenance procedures
- Service coordination
- Customer relationship management
- Schedule management
- Parts ordering
- Problem solving
- Team collaboration
- Effective communication
- Customer support
- Time management
Certification
HVAC Master License - HM06011
Timeline
HVAC Service Manager
Knight's Mechanical
04.2024 - Current
HVAC Service Technician
Knight's Mechanical
04.2014 - 04.2024
Customer Service Representative
Sitel
09.2011 - 04.2014
Associate of Applied Science - HVAC
Southcentral Kentucky Community And Technical College
High School Diploma -
Metcalfe County High School