Summary
Work History
Education
Skills
Timeline
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Dwight Harris

SOMERSET

Summary

  • Dynamic customer service professional with a proven track record at Blackboard, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and maintaining composure in high-pressure situations, consistently achieving positive outcomes and fostering strong relationships in fast-paced environments.

Work History

Customer Service Representative

Blackboard
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assembly Line Worker

Hendrickson Trailer Suspensions
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.

Customer Service Cashier

Kmart, Sears Holding
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Hartselle High School
Hartselle, AL

GED -

Athens State University
Athens, AL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Blackboard

Assembly Line Worker

Hendrickson Trailer Suspensions

Customer Service Cashier

Kmart, Sears Holding

Hartselle High School

GED -

Athens State University

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Dwight Harris