Dylan Diaz
Owensboro
Summary
Results-driven management professional with extensive experience leading operations, managing teams, and delivering exceptional customer service. Proven ability to oversee daily business functions, improve operational efficiency, and build strong relationships with clients, employees, and stakeholders. Skilled in leadership, problem-solving, budgeting, staff development, and process improvement. Adaptable and organized with a strong commitment to achieving organizational goals and maintaining high standards of performance. Seeking to leverage diverse management experience in a dynamic professional environment.
Overview
6
6
years of professional experience
Work History
Property Manager
Monarch Investment & Management
Owensboro, KY
12.2022 - Current
- Oversaw daily operations of 320-unit luxury apartment community, enhancing resident experience and operational efficiency.
- Maintained a 96.8% + occupancy over two years through leasing and resident retention.
- Oversaw delinquency, rent collections, and lease enforcement to maximize revenue.
- Led and developed team of 10 leasing and maintenance professionals, fostering skills and improving service quality.
- Managed budgets, vendor relationships, property maintenance, and resident satisfaction.
- Experienced in software including Yardi Voyager, Appfolio, and Entrata.
- Ensured compliance with company policies, enhancing operational integrity and supporting financial performance.
District Manager
Bubble TeaTalk
Owensboro, KY
10.2020 - 12.2022
- Analyzed sales data to identify trends, driving targeted marketing initiatives across multiple locations.
- Oversaw budget management, ensuring cost-effective operations while maintaining quality standards.
- Led operational strategies to enhance customer satisfaction and streamline store performance.
- Implemented inventory management systems, reducing waste and optimizing supply chain efficiency.
- Developed training programs for staff, improving service quality and employee retention.
Education
Bachelor of Science - Accounting And Finance
Eastern Kentucky University
Richmond, KY05-2027
Bachelor of Science - Business Administration
Eastern Kentucky University
Richmond, KY05-2027
Skills
- Customer service
- Organizational skills
- Multitasking Abilities
- Teamwork and collaboration
- Flexible and adaptable
- Calm under pressure
- Friendly, positive attitude
Timeline
Property Manager
Monarch Investment & Management
12.2022 - Current
District Manager
Bubble TeaTalk
10.2020 - 12.2022
Bachelor of Science - Accounting And Finance
Eastern Kentucky University
Bachelor of Science - Business Administration
Eastern Kentucky University