Dylan Lancaster
Winchester
Summary
Proficient in implementing effective cleaning techniques and adhering to safety protocols across diverse environments, ensuring hygienic spaces. Skilled in customer interaction and conflict resolution, leveraging communication and empathy to enhance customer relationships. Proven track record of achieving high customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Winchester
11.2024 - Current
- Enhanced animal care by assisting veterinarians during examinations and procedures.
- Strengthened client relationships through education on post-operative and health practices.
- Streamlined surgical workflow by preparing instruments and equipment efficiently.
- Monitored vital signs and behavior, ensuring timely interventions pre- and post-surgery.
- Collaborated with team to improve patient intake and discharge processes.
- Positioned animals effectively for diagnostic imaging, including x-rays and scans.
Front Desk Associate
Planet Fitness
06.2023 - 01.2025
- Managed front desk operations, ensuring seamless member check-ins and inquiries.
- Provided exceptional customer service, addressing member concerns and enhancing satisfaction.
- Coordinated facility tours for prospective members, showcasing amenities and services.
- Maintained accurate membership records using gym management software.
- Assisted in training new front desk associates on operational procedures and policies.
- Monitored cleanliness of lobby area, ensuring welcoming environment for members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Floater
New Day Recovery Center
02.2024 - 11.2024
- Enhanced patient intake efficiency by accurately collecting medical histories.
- Streamlined access to patient data by maintaining precise electronic health records.
- Reduced waste by managing medical supply inventory and ensuring availability.
- Organized and filed medical records, enhancing retrieval and document management processes.
- Increased community outreach effectiveness through targeted engagement strategies and initiatives.
- Developed content for newsletters and social media, boosting organizational visibility.
Education
High School Diploma -
Danville High School
Danville, KY05.2021
Skills
- Safety Standards
- Complex Problem-Solving
- Client Support
- Adaptable and Flexible
- Workplace Safety
- Goal-Driven
- Creative Solutions
- Strategic Planning
- Hospitality and Accommodation
Certification
Certificate of Completion for Permanent Makeup Training
Certificate of Completion for Bloodborne Pathogens
Mastery Training Certification- Planet Fitness
Timeline
Veterinary Assistant
Winchester
11.2024 - Current
Floater
New Day Recovery Center
02.2024 - 11.2024
Front Desk Associate
Planet Fitness
06.2023 - 01.2025
High School Diploma -
Danville High School