Dylan Pollard
Falmouth,KY
Summary
Adept at hardware troubleshooting and fostering teamwork, I enhanced customer satisfaction and sales at Ace Hardware through innovative solutions and exceptional service. My experience at Robert Bosch Automotive honed my problem-solving skills and attention to detail, achieving efficient workflows and adapting quickly to new technologies.
Proficient with comprehensive background in diverse operational environments. Successfully executed various tasks and supported team objectives, contributing to efficient workflow. Demonstrated reliability and adaptability through strong problem-solving and communication skills.
Experienced with diverse operational tasks and supporting team objectives in varied environments. Utilizes strong problem-solving skills to ensure efficiency and reliability. Track record of adaptability and effective communication in ever-changing conditions.
Overview
5
5
years of professional experience
Work History
Robert Bosch Automotive
Rack Bar Technician
11.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Tire and Lube Express Technician
Walmart
10.2022 - 06.2024
- Managed appointment scheduling effectively to accommodate walk-in customers while minimizing disruptions for scheduled appointments.
- Demonstrated adaptability by quickly learning new technologies utilized in automotive diagnostics.
- Improved customer satisfaction by providing efficient tire and lube services, ensuring timely completion and attention to detail.
- Provided training and mentorship to new technicians, helping them acclimate quickly to their roles and responsibilities within the team.
- Streamlined processes for tire mounting and balancing, resulting in faster turnaround times for customers.
- Performed regular maintenance checks on equipment, identifying issues and resolving them promptly.
- Provided exceptional customer service through clear communication of service recommendations and updates on vehicle progress.
Lot Technician
Mike Castrucci of Alexandria
07.2022 - 10.2022
- Assisted sales team with vehicle demonstrations, contributing to increased sales and customer satisfaction.
- Enhanced customer satisfaction by efficiently organizing and maintaining the dealership lot.
- Assisted in the set up and execution of special events or promotions held at the dealership, contributing to a successful marketing strategy.
- Delivered exceptional customer service while assisting clients in locating desired vehicles or directing them to appropriate staff members for further assistance.
- Supported sales events by preparing display areas and reorganizing inventory as needed to showcase specific models or promotions effectively.
Truck Unloader
Darling International Inc.
06.2021 - 04.2022
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Increased efficiency by organizing and streamlining unloading processes.
- Assisted other team members in navigating large loads.
- Ensured correct distribution of products after unloading, liaising with warehouse staff regarding storage locations.
- Promoted a clean working environment by disposing of waste materials properly and maintaining cleanliness in the unloading area.
- Operated forklifts, cranes and other heavy equipment to move and load materials safely.
Associate
Ace Hardware
05.2020 - 06.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Improved reporting accuracy, implementing new data management system.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Pendleton County High School
Falmouth, KY06-2021
Skills
- Hardware troubleshooting
- Collaborative Problem-solving
- Robotic systems operation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Robert Bosch Automotive
Rack Bar Technician
11.2023 - Current
Tire and Lube Express Technician
Walmart
10.2022 - 06.2024
Lot Technician
Mike Castrucci of Alexandria
07.2022 - 10.2022
Truck Unloader
Darling International Inc.
06.2021 - 04.2022
Associate
Ace Hardware
05.2020 - 06.2021
High School Diploma -
Pendleton County High School
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