Eddie Smith
Loretto,KY
Summary
Dedicated specialist with a strong focus on customer relations and expert problem-solving. Proven ability to enhance operational efficiency and improve customer satisfaction through effective training and complaint resolution.
Overview
18
18
years of professional experience
Work History
Specialist
Toyotomi America
Springfield, KY
03.2008 - Current
- Developed and implemented training programs for new staff to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline processes and improve product delivery timelines.
- Led initiatives to optimize inventory management, reducing excess stock and improving turnover rates.
- Managed project timelines and deliverables, ensuring adherence to quality assurance protocols.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Optimized inventory management, minimizing waste and reducing costs.
Education
High School Diploma -
Washington County High School
Springfield, KY03.1995
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in CMS
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Specialist
Toyotomi America
03.2008 - Current
High School Diploma -
Washington County High School